The role involves providing routine nursing care via telephone, assessing and prioritizing patient medical needs, and guiding evaluation by instructing callers on symptom assessment and treatment effectiveness. Responsibilities also include accurately documenting assessments, advice, and patient responses while adhering to organizational policies and protocols.
Requirements summary
Candidates must possess a high school diploma or equivalent and graduation from an accredited vocational nursing school, along with current licensure as a Licensed Vocational Nurse (LVN) in Texas. Preferred qualifications include two or more years of clinical experience, especially in ambulatory or acute care settings, and prior telephone triage experience.
high schoolassociate degreeAttention To DetailCommunicationCustomer ServiceDocumentationProblem SolvingHIPAA CompliancePatient EducationEmergency ResponseNursing AssessmentData CollectionProtocol AdherenceTelephone TriageComputer Software UtilizationNursing JudgmentKeyboarding SkillsIntervention Determination
Job description
About austin regional clinic
Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ [https://www.austinregionalclinic.com/careers/]
PURPOSE
Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.
Essential functions
Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
Demonstrates best practices and quality care.
Assesses the physical, social, and emotional needs of patients and families.
Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
Benefits
Life Insurance
Medical
Dental
Vision
401(k)
PTO
Tuition Reimbursement
Flexible Spending Accounts
Long Term Disability
Development
EAP
Child Care Assistance
Health & Fitness
Sick Child Care Assistance
Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
Able to assist in the ordering /re-ordering of prescriptions within the guidelines of the company protocol.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
Participates in the orientation of new employees.
Other duties and responsibilities
Performs other duties as assigned.
Qualifications: Education and Experience
Required
High school diploma or equivalent. Graduation from an accredited school of vocational nursing.
Preferred
Previous experience in an ambulatory or acute care setting preferred.
Two (2) or more years of clinical experience preferred (within the last five (5) years). Experience working in the related specialty preferred. Telephone triage experience preferred. Previous experience in an ambulatory, hospital, or home health setting preferred. Bilingual in English and Spanish preferred.
Certificate/License
Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas. Required to maintain a current vocational nursing license during employment.
Knowledge, Skills and Abilities
Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice.
Ability to respond appropriately to emergency situations.
Ability to apply nursing principles, practices and techniques.
Ability to exercise initiative and judgment in selecting proper treatment.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to align own actions with those of other team members committed to common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities.
Ability to perform job duties in a professional manner at all times.
Ability to understand, recall, and communicate, factual information.
Ability to understand, recall, and apply oral and/or written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Ability to understand and follow instructions and guidelines.
Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role
Skill in nursing practices within the scope of responsibilities assigned to this role
Skill in organization and efficiency
Excellent customer service skills.
Excellent interpersonal & problem solving skills.
Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment
Ability to have excellent attention to detail.
Ability to work in a team environment.
Work Schedule
Monday-Friday from 8:00am to 5:00pm.
Work Location
Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.
