West Tennessee Healthcare
The Registered Nurse is responsible for providing quality patient care virtually from a remote operations center, utilizing the nursing process and comprehensive care coordination for assigned patient populations according to established policies and telehealth guidelines. Essential functions include participating in population health management, conducting audio-visual assessments, evaluating patient progress, and collaborating with the interdisciplinary team to achieve optimal clinical and operational outcomes.
Candidates must have completed a diploma, associate, or baccalaureate degree in nursing and hold current licensure as a Registered Nurse in Tennessee, maintaining BLS certification during orientation and ACLS certification if required for critical care areas. A minimum of 2 years of critical care experience is required, with 5 or more years preferred, along with demonstrated proficiency in EKG and strong critical thinking and communication skills.
Summary: Under the general supervision of the Director and Clinical Manager, responsible for providing quality patient care, virtually, using the nursing process and comprehensive care coordination in patient populations as assigned in accordance with established policies, procedures, regulatory and accreditation requirements as well as applicable professional standards including telehealth nursing guidelines. Coordination and outcome measurements are provided via audio/visual technology, collected, and other interfaced data elements in a remote operations center. Employee is subject to call back and overtime as required by the hospital. ESSENTIAL JOB FUNCTIONS: Participates in population health management across the continuum to achieve optimal clinical, financial, operational, and patient satisfaction outcomes. Collects and reviews patient information while applying appropriate standards of care. This includes reviewing patient history and physical and assures admission data entry for the Telehealth database is completed with the appropriate timeframe. Continually examine available information obtained by other health care team members to assist in safe patient care, maintain quality metrics and drive system reporting outcomes. Completes audio visual assessments and reassessments according to patient need and as outlined in Telehealth standards of care. Evaluates and collaborates with the interdisciplinary team in a timely manner while monitoring patient progress towards goals, responses to treatments/interventions, and expected outcomes. Reviews and suggest revisions to the plan of care to reflect patient needs based on evaluation of the patient’s ongoing condition(s). Documentation reflects objective/subjective data and if applicable, patient’s response. Documentation is timely and in accordance with applicable policy(s). May participate in research activities. Participates in unit or facility shared leadership. Interacts with patients, families, and visitors in regard to technology and the role of Telehealth. Serves as a resource to other staff members and facility based clinical teams while precepting and mentoring when appropriate. Uses skilled communication and promotes collegiality between staff, providers, and leaders in order to achieve optimal clinical and operational outcomes. Provides all customers of West Tennessee Healthcare with excellent service experience by consistently demonstrating WTH core and leader behaviors each and every day. Maintains professional and technical knowledge by attending educational workshops and completing all mandatory education. Strongly encouraged reviewing professional publications, establishing personal networks and in participating in professional societies. Interacts with all levels of staff in a variety of departments and facilities. Internal customers include all levels of Telehealth nursing management and staff, telehealth providers, and technical teams. External customers include patients and patient families, all levels of bedside nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. Employee skilled communication when interacting with other health care providers in numerous settings in order to report and ask for or clarify information. Synthesizes and prioritizes data from multiple sources to provide support for the human response of the patient and family to changes in health status. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of WTH with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. Communicates with patient and his/her family and collaborates with other disciplines for providing emotional support, teaching, and discharge planning. Assists in orientation of new personnel to unit and serves as a role model as required. Communicates information regarding patients and unit operation to other shifts and managers and uses proper channels of communication to other departments of the hospital. Performs related responsibilities as required or directed. JOB SPECIFICATIONS: EDUCATION: Completion of a diploma, associate, or baccalaureate degree in nursing required. LICENSURE, REGISTRATION, CERTIFICATION: Current licensure as a Registered Nurse as approved by the Tennessee Board of Nursing for practice in the state of Tennessee. Responsible for Continuing Education Units annually. BLS certification must be obtained within the orientation period, and certification must be kept current while in this position. In Critical Care areas, ACLS certification must be obtained within the first year of employment, and certification must be kept current. In other areas, ACLS is preferred. Certification in area of clinical expertise by recognized authoritative agency desirable. Additional certifications may be required at department’s discretion. EXPERIENCE: 2 years of critical care experience required, 5 or more years of experience preferred KNOWLEDGE, SKILLS AND ABILITIES: Skill and proficiency in the principles, concepts, and techniques of the nursing profession as normally acquired through the completion of a diploma, associate, or baccalaureate degree in nursing. Knowledge of policies and procedures of the hospital and completion of skills check sheet for designated areas as acquired through 3 month probationary period. Must be able to demonstrate EKG proficiency. Additional certification or continuing education may be required based on area of practice. Must demonstrate critical thinking, effective communication skills, problem-solving abilities, customer service, collaboration, time management skills and telehealth computer program literacy. Basic computer skills preferred. NONDISCRIMINATION NOTICE STATEMENT We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. West Tennessee Healthcare complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered a position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to follow West Tennessee Healthcare’s accommodation precautions to mitigate the spread of illness.
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