Department of Disability and Aging Services Case Manager (DAS CM)

Essential Functions and Approximate Percentage of Time Essential Function

Approximate Allocated Time Client Assessment & Care Planning 50% Care Coordination & Advocacy 20% Documentation & Reporting 15% Team Collaboration & Professional Development 10% Client Transportation 5%

Requirements

KEY RESPONSIBILITIES: Client Assessment & Care Planning Conduct intake, assessment, and enrollment for eligible clients Develop client-centered, strengths-based care plans Coordinate and authorize services based on assessed needs Conduct quarterly home visits and monthly client contacts (minimum) Complete annual reassessments and discharge planning Care Coordination & Advocacy Coordinate housing, medical, behavioral health, and social services Advocate during crisis situations related to housing or health Collaborate with community providers and public benefits systems (Medi-Cal, IHSS, Medicare, etc.) Partner with DAS centralized intake for referrals Documentation & Reporting Maintain timely, accurate case notes and service documentation Enter and update required information in DAS OOA GetCare database Submit monthly units of service reports to meet contract deliverables Team Collaboration & Professional Development Participate in weekly case conferences and team meetings Attend supervision meetings and external clinical consultation Engage in continuing education and training Client Transportation (Occasional) Provide transportation support to housing, medical, or benefits appointments as part of care coordination Ensure client dignity, safety, and confidentiality during transport Follow all Openhouse vehicle use and safety policies REQUIRED QUALIFICATIONS: · 1–3 years of experience working with older adults and/or adults with disabilities · One year of demonstrated case management experience in community health, aging services, or homeless services systems · Knowledge of housing, medical, and psychosocial issues impacting LGBTQ+ older adults · Strong communication skills with clients, caregivers, and interdisciplinary teams · Ability to manage documentation and meet contract reporting requirements · Ability to travel locally throughout San Francisco for home visits · Fluency in English

Preferred Qualifications

· Bachelor’s or Master’s degree in social work, psychology, counseling, gerontology, or related field · Experience in motivational interviewing, behavioral health, or advocacy · Familiarity with Medicare, Medi-Cal, IHSS, and behavioral health systems · Experience with government-funded case management systems · Multilingual proficiency · Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc. · Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.

Expected working conditions

· Must be able to travel locally to meet with clients offsite. · Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily. · Must be able to work in a shared office space, with moderate levels of noise. · Ability to safely operate a motor vehicle and transport clients in a respectful, trauma-informed, and culturally responsive manner. · Ability to assist clients entering and exiting a vehicle when appropriate (within safe practice limits). · Ability to travel throughout San Francisco and surrounding areas as needed.

Essential functions & compliance

The responsibilities described above, including occasional transportation of clients, are considered essential functions of this position. The Case Manager must be able to perform these essential duties with or without reasonable accommodation, in accordance with the California Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA).

Compensation & benefits

• Starting range: $29.90–$35.58/hour, commensurate with experience. Openhouse offers a collaborative and supportive work environment and competitive benefits, including: Health insurance (full-time employees) Dental, vision, and long-term disability insurance (full & part-time employees) 18 paid holidays 18 days paid vacation annually (prorated for part-time employees) 1 paid wellness day per month 401(k) with employer match (after one year) Employee Assistance Program (EAP) Commuter benefits
• Legal name and gender change benefit
• FAIR
• CHANCE &
• EQUAL
• OPPORTUNITY: Pursuant to the San Francisco Fair Chance Ordinance and the California Fair Chance Act, Openhouse will consider qualified applicants with arrest and conviction records. Background checks occur only after a conditional offer of employment. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to the applicant. After making a conditional offer and running a background check, if Openhouse is concerned about a conviction(s) that is directly related to the job, the applicant will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. More information about the Fair Chance Act can be found by visiting https://calcivilrights.ca.gov/fair-chance-act Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Email your resume and cover letter describing your interest in working with LGBTQ+ older adults to: HR@openhousesf.org

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