The coordinator provides brokerage services to residents for accessing critical support services like housing, food, and medical needs, while collaborating with property management to foster stable housing and an engaging community environment. Essential duties include organizing community events, assessing tenant needs, assisting with applications when housing is at risk, and maintaining detailed documentation in the Electronic Health Record and HMIS.
Requirements summary
A minimum of a high school diploma or GED is required, though a Bachelor's degree in a behavioral science is preferred, along with at least two years of experience in social services, preferably in housing or case management. Candidates should possess strong interpersonal skills, cultural humility, and proficiency with basic computer applications.
high schoolbachelor degreeInterpersonal SkillsCase ManagementAdvocacyDocumentationElectronic Health RecordsComputer ProficiencyProgram SupportCultural HumilityCommunity CollaborationHMIS Data EntryDisaster PreparednessWorkshop OrganizationLife Skills SupportBrokerage ServicesTenant Conflict Resolution
Job description
Position summary
The Supportive Housing Services Coordinator provides brokerage services to Charities Housing Development Corporation (CHDC) residents for access to support services for housing, food/nutrition, medical, educational, social, pre/vocational, case management, or other critical needs.
This position collaborates with the CHDC property management to build a safe and engaging community that promotes independent, stable housing.
The coordinator contacts and collaborates with community agencies who provide support services or ongoing case management that match resident’s service needs.
When tenancy is in jeopardy, the coordinator advocates and coordinates services for CHDC residents.
According to site requirements, coordinators organize and conduct educational and skills based community workshops or events.
Provides a welcoming space for resident walk-ins and direct support services.
All services will be documented by the coordinator in the electronic health record and through monthly reports, including workshop flyers, event calendars, and site newsletters.
The coordinator assists the CHDC property manager with inspections, other building needs.
The coordinator will assist the Supportive Housing program and manager with site coverage, group projects, and program needs.
This position is a temporary, full-time role role estimated to end June 30, 2026. Expected to work 32-40 hours per week.
Essential duties and responsibilities
Provides site(s) with monthly events calendar, newsletter, and workshop according to site contract requirements.
Collaborates with the CHDC property manager to arrange an intake interview and introduction of services for new tenants.
Communicates regularly with the property manager to assess resident and site needs, including promoting safety and arranging for disaster or emergency exercises.
Works with the management to reduce the impact of tenant conflicts according to the building policies.
Assesses tenant needs and assists with referrals and access to community resources.
Provides identification of appropriate community resources and consultation with the client regarding those resources.
Assists clients with applications for financial assistance and necessary support when housing is jeopardized by rent debt, eviction, or other risks to housing.
Advocates for tenants with Property Manager and service providers in order to meet their critical needs.
Provides and coordinates support for promoting daily life skills, including house maintenance, money management, hygiene, challenges of apartment living, accessing community services, socialization, communication, and other skills.
Organizes and conducts social activities and educational events according to contract requirements.
Sets specific office hours according to contract requirements.
Provides food assistance resources and collaborates with the service coordination team to obtain food assistance for the building tenants.
Collaborates with and documents volunteers who provide services or assistance at the respective properties.
Records services, maintains client files, and completes weekly activity reports and other required documentation.
Creates and maintains an Electronic Health Records (EHR) data entry record for all residents receiving group, walk-in, direct, and any other services.
Obtains Homeless Management Information Systems (HMIS) intake data and enters HMIS data according to site’s contract requirements.
Requests equipment, supplies, etc. from the property manager to maintain services according to the contract.
Summary of other job duties
Attends required training sessions assigned by CCSCC.
Participates in required collaborative CCSCC assigned meetings and work groups.
Other responsibilities as assigned to support specific department, program, CHDC, site, and/or business nees.
Qualifications
Education and experience
Minimum of a high school diploma or GED required,
Bachelor’s degree in social work, human services, psychology, or other behavioral science, or a combination of equivalent education and experience, preferred.
Minimum of two (2) years of experience in social services (housing services or case management preferred).
Required knowledge, skills, and abilities
Bilingual in Spanish, Vietnamese, or Mandarin preferred.
Cultural humility when engaging clients from different backgrounds.
Understanding of complex client, community, and agency issues and ability to take appropriate action.
High energy and patience in working with dynamic clients and situations.
Demonstrated ability to work independently and on a team.
Excellent cross-cultural, intergenerational, and interpersonal skills.
Good oral and written English skills.
Proficient computer skills using Google, Windows, and Microsoft Office.
Knowledge of mental health, alcohol, substance abuse, and recovery treatment services preferred.
Physical requirements
Ability to work at a desk for extended periods of time.
Ability to use a computer workstation.
Ability to travel/drive within Santa Clara and San Mateo Counties.
Ability to lift up to 25 lbs.
Other qualifications
Criminal background check via Live scan fingerprint.
Must have TB test performed and submit results.
Automobile, valid driver’s license and auto insurance per agency policy; or have access to reliable transportation.
Working conditions
Work will be mostly indoors/outdoors even during times of inclement weather.
Some work will be spent driving a vehicle on community roads.
Hours and other conditions
Standard office hours are
Monday through
Friday, from 8:00 a.m. to 5:00 p.m.
This position is a temporary full-time, non-exempt position (32-40 hours per week); Availability to work flexible hours for special events outside of standard office hours.
Estimated end date of this position is June 30, 2026.
Ability to travel during the workday between offices, CHDC sites, providers, and other locations is required.
Mandated reporter status
This position requires you to work with adults and children, and your profession qualifies you as "mandated reporters" of Elder abuse or neglect. Child abuse or neglect, which is found in California Penal Code Section 11164-11174.3 and Welfare and Institution Code 15610-15610.70. In addition, you are required to report suspected cases of child abuse and neglect and Elder abuse and neglect.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.
Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.
