The Clear and Legible Clerk supports daily functions related to specialty care referrals, beneficiary counseling, and referral tracking. Responsibilities include managing referrals, providing patient education, and coordinating communication between patients and healthcare providers.
Requirements summary
Candidates should have 2 years of healthcare administrative experience, preferably with knowledge of ICD-9 coding and TRICARE benefits. Excellent customer service skills, a high school diploma or GED, and proficiency in Microsoft applications are also required.
high schoolCustomer ServiceOrganizational SkillsCommunication SkillsPatient EducationData ReportingOffice AdministrationBasic Life SupportClerical SkillsTelephone EtiquetteHIPAAMicrosoft ApplicationsReferral ManagementICD-9 CodingMedical EthicsHealthcare AdministrationTRICARE Benefits
Job description
Clear and Legible Clerk (CLR) - Healthcare Administration job in Tampa, Florida.
Veterans and Military Spouses Encouraged to Apply Civilian position on MacDill Air Force Base Monday-Friday days What You'll Do Support the daily functions of specialty care referrals, reviews and coordination, beneficiary counseling, and referral tracking Initiate, follow, manage, and close all referrals within timeliness standards Provide patient education including, but not limited to, specialty care referral, procedures, and labs to prepare the patient for their specialty care appointment and/or procedure.
Review initial specialty care and deferred-to network primary care referrals for administrative completeness Verify patients are registered update demographic and other pertinent information through the appropriate medical systems and software programs.
Determine patient eligibility for services and schedule specialty referral appointments to MTF or Other Direct Care System Document patient appointments Process ROFRs within the time limits outlined Coordinate with specialty referral clinics Provide pre-appointment instructions to patients, if possible, prior to leaving the MTF.
Print diagnostic reports and treatment profiles as required for patients to hand carry to a network/non-network initial specialty care appointment.
Submit referrals to the appropriate reviewer when required for medical necessity and appropriateness review.
Generate and forward referral-related patient telephone consults requiring clinical decision-making to the appropriate provider/team.
Track and obtain initial specialty care and deferred to Network primary care referrals Import/scan CLRs into the correct patients' medical record Prepare referral management data reports/metrics, using referral tracking data tools.
Accurately advise all patients of their referral eligibility, beneficiary status, and health treatment options as outlined by their TRICARE enrollment and/or DEERS status.
Direct patient to patient travel coordinator and provide information on travel related benefits.
Provide medical ethics, telephone etiquette, office, administrative, and clerical skills to perform receptionist duties.
Provide positive, courteous and professional customer service support to patients and MTF staff.
Initiate, receive, and coordinate (telephone/computer/written) communication between beneficiaries, team members, internal staff and providers, network/outside providers and ancillary health care workers regarding specialty clinic appointments and referrals.
What You'll Need 2 years within the past 3 years healthcare administrative experience in either an inpatient or outpatient care setting, highly preferred ICD-9 coding, highly preferred TRICARE benefits knowledge, highly preferred Excellent customer service skills and experience HIPAA - working knowledge Basic Life Support (BLS) High school diploma or GED equivalency General office administrative and clerical skills to perform receptionist duties and answer telephones.
Excellent communications skills and strong organizational skills Computer operations, including operational skills with Microsoft applications (Windows, Word, Excel) Personnel shall understand the importance of meeting deadlines General medical ethics, telephone etiquette, written/verbal/electronic communication, and excellent customer service skills Come join our team of healthcare professionals!
www.fsrpeople.com Federal Staffing Resources (FSR) is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law. FSR is committed to providing reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs. We proudly encourage Veterans and individuals from all backgrounds to apply.
