Medical Assistant/ Certified Nursing Assistant

Description JOB SUMMARY Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, temperature, and other vitals; and reporting patient history summary. KEY ACCOUNTABILITIES Essential

Duties and Responsibilities

Assisting healthcare providers Maintaining electronic health records (EHR) and documenting patient data in appropriatefields Collecting specimens for laboratory testing, administering medications andimmunizations and conducting patient intake and exit interviews Using data and patient registries to outreach to patients in need of preventive care andfollow-up for chronic conditions Assisting with patient referrals, tracking and follow-up As appropriate, taking patient phone calls and following up on patient requests Scheduling appointments, verifying insurance, checking patients in and out and assessing charges, including past due balances and collection of fees (e.g. co-payment, co-insurance, point-of-care incentive).

Requirements

PERFORMANCE REQUIREMENTS Knowledge: General knowledge of quality improvement practices.

Skills

• Exceptional written and verbal communication skills. Proficient with medical office technology and equipment, including computers, copiers, scanners, fax machines, and phone systems, as well as MS Excel/Word/Outlook, Electronic Health Record systems and automated medical scheduling and billing programs. Excellent interpersonal skills in group and community settings Ability to plan, schedule and coordinate Effective management of multiple duties and responsibilities in a clinical setting Sound leadership and clinical judgment Excellent communication skills in person, on the phone and in written communications Flexibility in a rapidly growing and changing work environment Strong attention to detail Exceptional customer service skills Ability to maintain confidentiality of financial and clinical information Excellent listener
• Demonstrates initiative
• Education/Experience
• Required: High school diploma or General Educational Development (GED) Satisfactory completion of
• Medical
• Assistant
• Certification
• Program
• Preferred: Experience working with racially and ethnically diverse populations, low-income populations and people experiencing homelessness At least one year of experience in a primary care or public health setting functioning at the full extent of her/his training Experience with Practice Management systems and EHR Prior work in performance or quality improvement Phlebotomy Skills PHYSICAL REQUIREMENTS Full range of motion, including manual and finger dexterity and eye–hand coordination Standing and walking frequently and occasionally lifting and carrying items weighing up to 50 pounds Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations and other conditions common to a clinical setting Some travel within western North Carolina WORK ENVIRONMENT Fast paced work environment. The noise level in the work environment is usually moderate.