Case Manager - Rapid ReHousing (Full-time)

• Under the supervision of the Santa Clara Program Director, the RRH Case Manager will provide support in program development, implementation, housing navigation, and individual case management within the CHC Rapid Rehousing Program.
• The RRH Case Manager will work in partnership and collaboration with multiple agencies to help rapidly rehouse young people experiencing homelessness who are referred to our program through Santa Clara County’s Coordinated Entry System (CES).
• The RRH Case Manager will maintain a caseload of 10-15 transitional-aged youth ages 18-24 experiencing homelessness, many who will also have multiple barriers (i.e., Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc.).
• The RRH Case Manager will work with our young people from early rapport building, supporting them to the point where they are able to secure stable housing and case plan support throughout participation in the program and aftercare.
• The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California.

Full-Time non exempt hourly - 40 hours per week *Includes 1/weekend day*

Pay rate

$27.50 per hour

Essential functions

1. Provide Case Management services with the goal of developing positive relationships with young people through the utilization of the case management system, including:

a.

Intake

• Welcome young people to the program, ensure they feel comfortable, safe and understand the program structure, opportunities for engagement and access to supplies that they might need.
• Verify young person qualifies for Rapid Rehousing program and complete homelessness verification documentation for HMIS.
• Undertake expanded assessment and ensure data entry into ETO and HMIS.

b. Individual Success Plan

· Develop an Individual Success Plan (ISP) with each young person upon completion of assessment.

· Revise and update the Success Plan on a weekly basis. An updated plan is written, at minimum, after two weeks of intake, and updated weekly thereafter.

c. Rapid Rehousing Case Management

· Directly assist young person by

locating housing, filling out housing applications, complete housing habitability standards, and reviewing and understanding the requirements of the lease;

· Meet with RRH residents once a week, and twice a month in-person;

· Providing mediation with landlords and neighbors, and provide written information about landlord/tenant rights and responsibilities;

· Obtain, interpret and correct as needed, rental and credit history;

• · Developing a household budget and reducing expenses to the extent possible; reducing or re-negotiating debt and/or obtaining other consumer credit counseling assistance;
• Provide information, referral, and application support for employment, education, health insurance, public benefits, and other services;
• Partner with community and faith-based partnerships to provide furnishings and household items for young people moving into their own apartments;

· Maintain a calendar of the young person’s work schedule, appointments, etc., in conjunction with their Success Plan;

· Monitor young people’s progress of self-identified goals and coach young people to plan, implement, and follow-through with tasks;

· Develop and maintain knowledge of and connection to community resources and make appropriate referrals for services within CHC and to community agencies;

· Engage in positive transition planning with the young person.

d.

Documentation

• Document weekly progress notes in young people’s Success Plan in ETO and HMIS;
• Maintain case management files for all young people (HMIS and RRH Chart) assigned to caseload;
• Monitor program outputs and ensure that program outcomes are met and that there is complete documentation specific to external grants as required;
• Document pertinent information in Critical Incident Reports, Follow-Up forms, etc., as necessary.

e. Case Review

· Prepare and present assigned cases at weekly case review meetings and facilitate quarterly Client Success Planning Meetings.

f. Group Facilitation

· Develop creative ways to facilitate psycho-educational and support group activities with young people on a regular basis.

· Facilitate Success Planning Meetings with young people and young people’s identified circle of support.

Provide custodial supervision as follows

a. Punctuality and consistency for assigned shifts as well as all scheduled meetings, including transition, staff meetings, offsite community collaborative meetings, and training.

• b. Perform duties as assigned to meet the needs of young people and ensure adherence to the program expectations. This includes, but is not limited to:
• facilitating group case management meeting with young people;
• ensuring the cleanliness and safety of the apartments;
• providing crisis intervention, as necessary;

Other program duties as assigned by the Santa Clara Program Director.

Job requirements

Education

Bachelor’s degree in Psychology, Sociology, Social Work or related field OR an Associate’s degree in Psychology, Sociology, Social Work OR related field and 2 years of case management experience, preferably with young people experiencing homelessness.

Experience

In lieu of a degree, must have a minimum of 4 years of case management experience, preferably with young people experiencing homelessness.

SKILLS

Must be a self-starter and team player with the ability to work with other staff. Leadership skills and program development experience are preferred. Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors, and the public. Communication with and about young people must reflect a “strength-based” and “trauma-informed” approach. Bilingual in Spanish is preferred but not required.

Transportation

Preferably has a valid CA Driver’s License, reliable transportation, and a good driving record, or the ability to navigate public transportation efficiently. Able to drive CHC vehicles, preferably.

Working conditions

Meal periods (non-paid) and breaks are required to be taken each shift. Any overtime must be pre-approved. Weekends and Holiday work may be required.

General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

Supervisory duties: N/A

Equipment used

Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud.

We Are an Equal Opportunity Employer

Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.

Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at 1-323-461-3131, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at HR@covca.org [HR@covca.org].

If you are experiencing issues submitting your application and accompanying materials, please email HR@covca.org [HR@covca.org].