The Family Care Coordinator evaluates hospital referrals to identify potential organ and tissue donors and coordinates with medical staff. They are responsible for approaching next-of-kin to offer donation options and managing the authorization process while providing ongoing support to donor families.
Requirements summary
Candidates must have at least two years of experience in a medical or social services environment, with a medical degree or certification preferred. The role requires excellent verbal communication skills, a valid driver's license, and the ability to participate in a 24/7 on-call rotation.
About LifeLink More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today.
What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands.
At LifeLink, we are united by our mission
To honor donors and save lives through organ and tissue donation.
Our vision remains clear
To maximize the gift of life while giving hope to donor families and transplant patients.
We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.
If you’re inspired by purpose, driven by impact, and ready to help save and heal lives, LifeLink is the place for you.
What You’ll Do As a Family Care Coordinator, you will directly contribute to LifeLink’s life-saving mission.
Primary responsibility is to utilize the resources available and coordinate information with appropriate hospital and LifeLink staff to evaluate and respond to hospital referrals for the purpose of determining a potential organ/tissue donor.
Apply LifeLink Organ Recovery policies and procedures in performing and documenting the approach, authorization, honor donor designation, and medical/social behaviors interview of next-of-kin and other appropriate family members/associates to offer the option of organ/tissue donation for the purpose of transplantation.
Participate in call schedule rotation to ensure coverage of this position’s responsibilities 24/7.
Case dynamics and logistics will warrant automobile and/or air travel regularly.
Key Responsibilities
Participate in the Family Care Coordinator (FCC) call schedule coordinating FCC responsibilities with other vascular coordinator staff.
Referral, pre-authorization and authorization responsibilities will consist of but may not be limited to:
referral evaluation after brain death has been declared or testing planned,
Benefits
Dental insurance
Paid vacation
Medical insurance
Paid holidays
Life insurance
Disability insurance
Paid sick days
Sign-on bonus
Pension plan
determination of suitability,
verification of name and location of next-of-kin,
notifying the 1st call vascular coordinator with all potential donor situations
completion of physical assessment utilizing approved forms,
review of patient’s hospital chart,
review of donor information with appropriate hospital personnel,
determine a plan for the family, and
when determined appropriate, approaching family members and requesting authorization from next-of-kin utilizing approved consent and medical history forms and protocols.
Post authorization responsibilities will consist of but may not be limited to:
offering family all appropriate information,
notifying the 1st call vascular coordinator of authorization request outcome,
introduction of vascular coordinator who will take over case, to family members,
provide follow-up with family in conjunction with vascular coordinator, and administrator on call.
provide follow-up to appropriate Hospital Development Liaison.
review of and co-sign family letters where/when appropriate to do so.
Case initiation responsibilities will consist of but may not be limited to:
initiating a donor chart,
write beginning orders, obtain blood and nodes for serology testing and HLA tissue typing.
Who You Are
Passionate about helping others and making a difference
Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
Clinical experience a plus.
Minimum of two years in a related field and appropriate experience in a medical environment or social services field. Medical degree/certification a preferred. Previous experience as Clinical Counselor, Bereavement Counselor, Healthcare Advocate, Funeral Director, Social Worker, Case Manager, Family Counselor. a plus.
Demonstrated above average interactive verbal communication skills.
Availability to handle rotation of 24/7 call responsibilities and a work schedule that may require response to emergency back-up call coverage.
Availability for automobile and/or air travel on a regular basis.
Current driver license with good verifiable driving record.
A collaborator who thrives in a mission-first environment
Why LifeLink?
Be part of an organization with a legacy of saving lives and giving hope
Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
COMPANY PAID Medical, Dental, Disability & Life Insurance
Generous COMPANY PAID Pension Plan for your Retirement
Paid Vacation, Sick Days & Holidays
Growth opportunities in a mission-driven, high-impact nonprofit
Work with purpose, knowing your efforts directly touch lives
Diversity, Equity & Inclusion LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.
Ready to Help Change Lives? Your next career move could be the most meaningful one yet.
