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The Case Manager facilitates admission intakes, develops personalized treatment plans, and coordinates discharge planning for individuals in behavioral health crisis. They work within an interdisciplinary team to ensure continuity of care and provide referrals to community-based resources.
Requirements summary
Candidates must hold a Bachelor’s degree in a behavioral health field and possess at least two years of relevant experience. A Qualified Mental Health Professional (QMHP) certification and the ability to pass state background checks are required.
bachelor degreepostgraduate degreeDocumentationTreatment planningDischarge planningCrisis interventionClinical record maintenancePatient advocacyInterdisciplinary collaborationCase managementBehavioral healthResource coordinationIntake assessmentMental health assessment
Job description
We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care.
Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr.
Chris Carson and Dr.
Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise.
Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises.
Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected.
We inspire hope by walking with people side-by-side, showing them grace and compassion.
We act with intention, holding ourselves and each other accountable, and doing the right thing.
We work as one team, trusting and supporting each other.
We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health.
Help us save lives and make a difference.
Earn More with Shift Differentials
Maximize your earnings with additional hourly pay
+$2/hr -> Monday-Thursday Nights
+$3/hr -> Friday-Sunday Nights
+$2/hr -> Saturday-Sunday Days
What You'll Do
The Case Manager is responsible for managing the care of individuals who are in crisis and stabilizing from acute episodes. This role involves facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans. The Case Manager works closely with an Interdisciplinary Treatment Team to coordinate care and discharge planning for individuals, their families, local providers, and other referral sources. This position also carries a caseload and serves as an ambassador to community partners.
Benefits
Employee Assistance Program
401k
Educates and informs individuals of consents for treatment and authorizations for use and disclosures.
Participates regularly in Interdisciplinary treatment team meetings.
Collaborates with the Treatment Team to develop and implement an individualized person-centered Treatment Plan that is appropriate for brief intervention. Complete the signed Treatment Plan and review with each individual and any other involved parties.
Gather collateral from the individual and involved parties to provide a thorough assessment of what an individuals' needs are for treatment and discharge.
Actively coordinate care and provide referrals for individuals to ensure services are coordinated with both facility staff and external providers.
Identify and address gaps in service needs for participating parties in service delivery to the individual; and make appropriate recommendations to meet individuals needs upon discharge.
Collaborate with interdisciplinary treatment team to engage, monitor and communicate with the individual ensuring that safety is maintained while meeting the individuals' needs.
Maintain the clinic record, including documentation of activities performed as part of the service delivery process. Obtain signatures from individuals regarding treatment, as necessary. Document all services and individuals' activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, and any other pertinent information.
Maintain a working knowledge of the Virginia Involuntary Commitment process.
Maintain a working knowledge of the DBHDS and DMAS behavioral health system
Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
Performs all other duties as assigned.
What You'll Bring
A Bachelor’s degree in behavioral health or related field and 2 (two) years of related experience
Knowledge of the Commonwealth of Virginia behavioral health system of care and resources within it
Qualified Mental Health Professional (QMHP)
The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
State of Virginia Fingerprint Clearance
Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search
It would be great if you had
Master’s degree in behavioral health or related field
Licensed Mental Health Professional (LMHP)
Experience working with children, youth, families, and adults with behavioral health issues
Knowledge of and experience with the Virginia involuntary treatment process
What We Offer
Full-time only
Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
CHS pays for Basic Life, AD&D, Short and Long-Term Disability
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
Company‑paid parental leave available to eligible employees
All employees (Pool, Part-time and Full-time)
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, you are auto enrolled in the 401k Plan
Eeo statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
