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Albemarle, North CarolinaElkin, North CarolinaForest City, North CarolinaGastonia, North CarolinaHickory, North CarolinaKannapolis, North CarolinaMonroe, North CarolinaMorganton, North CarolinaStatesville, North CarolinaWinston-Salem, North Carolina
Quick overview
The MHSU Care Manager provides proactive intervention, treatment planning, and care coordination for individuals receiving mental health and substance use services. They collaborate with community stakeholders and providers to ensure members receive appropriate care and support across various clinical settings.
Requirements summary
Candidates must hold at least a bachelor's degree in a human service field with relevant experience, or a master's degree with appropriate licensure. The role requires the ability to travel within assigned North Carolina counties and residency within the state.
bachelor degreepostgraduate degreeDocumentationMicrosoft OfficeCommunication skillsInterpersonal skillsTreatment planningConflict resolutionProblem solvingData trackingCrisis interventionCare managementSubstance use counselingMental health assessmentStakeholder collaborationCase coordinationResource referralDiagnostic and Statistical Manual of Mental Disorders
Job description
**This is a mobile position which will work primarily out in the assigned communities.*
Competitive Compensation & Benefits Package!
Position eligible for –
Annual incentive bonus plan
Medical, dental, and vision insurance with low deductible/low cost health plan
Generous vacation and sick time accrual
12 paid holidays
State Retirement (pension plan)
401(k) Plan with employer match
Company paid life and disability insurance
Wellness Programs
Public Service Loan Forgiveness Qualifying Employer
See attachment for additional details.
Office Location: Mobile position; Available for any of Partners' NC locations
Projected Hiring Range: Depending on Experience
Closing Date: Open Until Filled
Primary Purpose of Position
The Mental Health Substance Use Care Manager focuses on working closely with community hospitals, providers, and stakeholders to engage adults and/or children/adolescents in mental health/substance use services. This position is responsible for providing proactive intervention and care management (treatment planning, assessment, referral/linkage, and monitoring) to ensure that members and recipients receive appropriate assessment, oversight and services. This is a mobile position with work done in a variety of locations.
Role and Responsibilities
Provide education, referrals, care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports.
Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources
Coordinating and linking members to benefits
Complete initial and yearly Care Management Comprehensive Assessment and Care Plan
Benefits
Dental insurance
Vision insurance
Medical insurance
Paid holidays
Life insurance
Disability insurance
Vacation time
401(k) plan
Sick time
Wellness programs
Employer match
Annual incentive bonus plan
Public service loan forgiveness
State retirement pension plan
Conduct Care Team meetings and ensure treatment team members participate in treatment team meetings to address the needs of the member
Conduct continuous monitoring of progress towards goals identified in Care Plan through in-person and collateral contacts with the member and member’s supports, including family, information and formal caregivers and routine care team reviews
Identify the gaps in needed services and intervene as needed to ensure the member receives appropriate care
Identify and refer member to community resources
Oversee care transitions for members who are moving from one clinical setting to another
Maintain accurate tracking and data information for care management activities and outcomes including tracking of individuals in and out of services, those who are on waiting lists, those who need follow-up, and those on outpatient commitments
Collaboration
Serves as a collaborative partner in identifying system barriers through work with community stakeholders
Manages and facilitates Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate
The MHSU Care Manager may work with members in the communities
Works in partnership with other LME/MCO departments to address identified needs within the catchment area
Knowledge, Skills and Abilities
Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version)
Considerable knowledge of the MHSU/IDD service array provided through the network of the LME/MCO’s providers
Knowledge of LME/MCO’s implementation of the 1915(b/c) waivers and accreditation
Highly skilled at assuring that both long and short-range goals and needs of the individual are addressed and updated, while assuring through monitoring activities that service implementation occurs appropriately
Exceptional interpersonal and communication skills
Excellent computer skills including proficiency in Microsoft Office products (Word, Excel, Outlook, and PowerPoint)
Excellent problem solving, negotiation, arbitration, and conflict resolution skills
Detail-oriented, able to organize multiple tasks and priorities and effectively manage projects from start to finish
Ability to make prompt independent decisions based upon relevant facts, to establish rapport and maintain effective working relationships
Ability to change the focus of his/her activities to meet changing priorities
A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance
Education/Experience Required
*Qualified Professional Care Manager
Bachelor's degree in a human service field and at least two years of full-time experience with the population served
or-
Bachelor's degree in a field other than human services with at least four years of full-time experience with the population served
or-
Master’s degree in a human service field and one year of full-time experience with the population served
*Provisionally Licensed Care Manager
Master’s degree in a human service field and one year of full-time experience with the population served
Current unrestricted LCSW-A, LCMHC-A, LCAS-A, LMFT-A
Employee is responsible for complying with respective licensure board’s continuing education/training requirements in order to maintain an active provisional license (prior to obtaining full licensure).
*Licensed Care Manager
Master’s degree in a human service field and one year of full-time experience with the population served
or-
Licensure as a registered nurse (RN) and two (2) years of full-time accumulated experience with the population served
Current unrestricted LCSW, LCMHC, LPA, LMFT, LCAS, or RN licensure with the appropriate professional board of licensure in the state of North Carolina.
Employee is responsible for complying with respective licensure board’s continuing education/training requirements in order to maintain an active license.
Other requirements
1. Must reside in North Carolina. 2. Must have ability to travel as needed to perform the job duties
