Phoenix

Arizona

1403 live openings

• Post-Discharge coordination & follow-Up
• Within 24 hours of discharge, conduct live outreach to introduce CTN Services and collect patient information (e.g., demographics, payer information, last injection date, dose).
• Within 48 hours, facilitate insurance verification and initiate benefits investigation in collaboration with the patient, caregiver, or payer.
• Schedule follow-up appointments with outpatient clinics, mobile providers, or community mental health centers and confirm patient participation.

• Insurance navigation & access support
• Triage and manage prior authorizations, including follow-up with providers and documentation support within five (5) business days.
• Provide daily updates on authorization statuses, including denials, and troubleshoot with prescribers or pharmacy staff as needed.
• Contact insurance payers to confirm pharmacy network participation and resolve out-of network access issues.
• Assist with applications for Medicaid, Medicare, or financial assistance programs such as Low-Income Subsidy (LIS) as needed to support continuity of care.

• Appointment & treatment management
• Conduct ongoing follow-ups to ensure continuity of treatment, including second initiation dose and maintenance dose scheduling and reminders.
• Track patient appointment attendance and manage missed appointment follow-up within one (1) business day.
• Provide post-appointment support, track refills, and ensure alignment with dosing schedules and alternate injection sites.
• Maintain weekly injection rosters and coordinate across care teams to ensure timely administration.

• Social determinants of health & community support
• Assess each patient’s social needs, including housing, food access, employment status, and ability to attend appointments.
• Refer to appropriate services: housing programs, peer support services, job training, phone access, and Behavioral Health Organization (BHO) resources.
• Coordinate transportation logistics, including payer-sponsored services or facility-based support.

• Communication and documentation
• Accurately document all CTN activities, clinical interactions, and coordination efforts per guidelines and protocols.
• Share relevant updates with HCPs, discharge coordinators, outpatient teams, and community-based clinics to support shared decision-making and care planning.
• Track all outreach attempts, interactions, referrals, and outcomes in the designated internal care coordination platform in accordance with SOPs and guidelines.

Qualifications

Education

• Associate or bachelor’s degree in human social services, social work, behavioral health, nursing, public health, pharmacy, or a related field required. Equivalent work experience may be considered in lieu of formal education.

Experience

• Minimum of two (2) years’ experience in care coordination, case management, or patient advocacy preferred. Healthcare or transitional care experience is strongly desired.
• Experience with long-acting injectable antipsychotic medications and high-risk mental health populations strongly preferred.
• Familiarity with Medicaid, Medicare, and private insurance systems, including prior authorization processes.
• Experience working across interdisciplinary care teams and community-based services is a plus.

Skills & Competencies

• Strong communication and interpersonal skills to work effectively with patients, caregivers, and diverse healthcare teams.
• Knowledge of behavioral health treatment systems, discharge planning practices, and social determinants of health.
• Exceptional time management, follow-through, and organizational abilities.
• Proficient in electronic health records (EHRs), pharmacy platforms, or care coordination documentation systems.
• Ability to work independently and collaboratively while managing multiple cases in a fast paced environment.

Work environment and physical requirements

• Position may require travel to hospitals, behavioral health facilities, or outpatient clinics.
• Must be able to use standard office and communication equipment (e.g., phone, laptop, video conferencing tools).
• Occasional extended hours may be necessary to support patient discharges and appointment coordination.