Residential Case Manager, Mills Home

Clients

· Facilitates FAC, admission, intake, transfer, and discharge conferences · Provides leadership role in child and family conferences and coordinates and implements the Plan of Service and Plan of Service Reviews with each family · Provides support, encouragement, recognition of feelings and problem-solving which compliments family work and family therapy · Arranges family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in-home plans, and in reporting medical, school, and other daily events · Establishes and maintains relationships with resources for client systems and assists family/custodian in securing appropriate internal and external community resources to meet the family’s needs · Conducts psycho-educational groups to include but not be limited to peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency, self esteem · Supports medical, dental and other appointments for youth in care · Keeps the focus on the custodian to be responsible for parenting the child’s placement · Supports the custodian in being responsible in the parental role during child’s placement · Sets the tone for family work · The Case Manager’s workload is not to exceed 15 cases and is assessed and adjusted according to special circumstances.

Record Keeping

· Keeps all client files and documentation of case activities current this includes, but is not limited to, Admission Documents, MIGS, Plan of Service, Plan of Service Review, Summary Dictations, Individual Crisis Support Plans, Outcome Measurements, Consents, Progress Notes, Admission, Transfer, Discharge Memo’s, Alerting Slips, Court Reports, Aftercare Plans

Knowledge and Training

· Continually increases knowledge and skills by taking steps necessary to stay in touch with current trends in the field of residential child care and programs for children and families · Has a body of knowledge and skills necessary to carry out the responsibilities of the position · Demonstrates a knowledge level of current trends in the area of services to families and children · Develops a pool of external resources for supporting services on an as needed basis · Demonstrates and implements a working knowledge of skills in working with family systems, individuals and groups · Participates in Family Systems Trainings

Equipment

Ability to operate standard office machines such as copier, computer, fax, calculator, etc. Ability to work within Microsoft Outlook, Excel and Word software programs.

Language skills

Ability to read, write and complete necessary documentation. Ability to effectively present information and respond to questions from clients, customers, resources and the general public.

Contact with others

Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner. Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected.

Mental / Visual / Auditiory demand

Ability to interpret a variety of instructions in written, oral, diagram, or schedule form and ability to draw conclusions.

Confidential data

Complies with agency policies and procedures concerning confidentiality and HIPPA regulations involving all aspects of client information, which include day to day care of the children, case records, family information, medical information, psychological services, etc which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job; usual office working conditions.

A job description, by its nature, cannot include every aspect of the job. Because of this, the employee will be expected to perform any other task not included in this job description requested by management.