The Case Manager provides guidance, intake, and individual service plans to help transitional housing clients move toward independent living. They are responsible for coordinating community referrals, maintaining detailed case records, and advocating for clients' health and housing needs.
Requirements summary
Requires a Master's degree or equivalent experience, with a preference for LMSW or LCSW certifications. Candidates must have experience working with at-risk populations and proficiency in English and Microsoft Office.
Status: Part-Time Hourly (Growth Potential Based on Performance)
Reports to: Program Director/Area Manager- PA
Department/Program: Transitional Housing
Location: Onsite: Upper Darby, PA
The case management position requires patience and a balanced, professional outlook. The case
manager will exhibit ICNA Relief USA’s values and serve as a positive role model for
Transitional Housing clients. (SEE
Minimum Case Management Standards)
Provides instruction and proper guidance to clients;
Conducts client intake according to program policies;
Develops Individual Service Plans as required by the program;
Identifies benefits or entitlements that may be available to the client;
Meets with the clients as required, to evaluate progress and assist client in developing and
meeting individual goals;
Research and have familiarity with local area (Delaware County, PA) services related to
health and human services, developing and maintaining working relationships and
collaborations;
Provides the necessary referrals for services, including mental health and/ or substance
abuse counseling;
Advocates on the client’s behalf when necessary;
Maintains data collection and case records as required by applicable program and
company rules and regulations;
Helps clients regain and maintain control over their lives, transition to independent
living;
Facilitates development of self-help skills, support systems, coping strategies, and
increased hope and self-esteem that are central to the process;
Ensures that clients adhere to the program rules and regulations and other duties as
assigned by the Program Director or designee;
Ensure client meets or exceeds personal action plan goals;
Meet or exceed HIPAA regulations by law;
Any other task assigned by Program Director, Area Manager or Site Coordinator.
Necessary skills
• Experience providing case management services, including developing an individual
service plan for at risk populations.
Understands the challenges facing homeless populations.
Consistently maintain required case records.
Ability to develop and maintain appropriate boundaries.
Must demonstrate sensitivity to needs of clients in crisis.
Must demonstrate responsiveness to cultural differences and a commitment to the value of cultural competency.
Essential
Duties and Responsibilities: The person filling this position is expected, under general supervision, to:
(1) immediately formulate a plan and prepare clients for permanent housing placement;
(2) engage individuals requiring social service assistance;
(3) interview and evaluate clients, formulate Independent Action Plans and goals; and
(4) locate and refer to appropriate community resources for clients; including the following:
Serve as a liaison with outside organizations regarding such matters as employment, education, healthcare, housing, social services, legal issues, etc.
Advise clients in dealing with issues as: behavior, educational progress, family dynamics, mental and physical health, housing, personal finances, substance abuse,
mental and/or physical trauma.
Consult with others to determine causes of client problems and effective solutions.
Conduct initial intake and assessment of clients' needs and periodic re-assessments according to company/program SOP’s and policies.
Create and maintain client electronic and paper files.
Obtain and maintain relevant documentation and release forms from clients (i.e., birth
certificate, proof of citizenship, proof of income, medical documents, release of Personal Health Information, etc.).
In collaboration with clients, conduct periodic revisions of independent action plans
including short-term and long-term client goals.
Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services.
Work with clients to break through barriers to their goal(s) attainment.
Assist clients in advocating for themselves in order to gain housing stability.
Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
Document all client encounters via case management notes
Follow-up with clients with referral organizations regarding client contact and progress with referral organization.
Provide all required information for weekly/monthly/quarterly/annual reports.
Attend all Program, Company and Local Office mandatory meetings and trainings,whether virtual or in person at local Field Office, which is located in Norristown, PA.
Required Skills/Competencies: Ability to:
● Experience with Microsoft Office products such as MS Excel, Word, Power point +
Salesforce a bonus
● Excellent communication skills are mandatory, both written and verbal
● Fluency in the English language is compulsory
● Perform data entry with excellence.
● Multitask on need basis.
● Prioritize and complete work on time.
● Resolve problems and temporary issues related to the program and seek direction and
advice from Program Director, Site Coordinator or Area Manager as needed.
● Demonstrate compassion, empathy, and good communication skills.
● Maintain confidentiality at all times.
● Be organized and flexible under pressure.
Position Type/Expected Hours of Work
This is a part-time position with a maximum of 25 hours per week. Some flexibility in hours is
allowed if pre-approved, but the employee must be available during the general “core” work hours
needed at the Transitional House. Occasional evening and weekend work required according to
needs to program. This role is a part-time position designed to grow into a full-time role based on
performance and program expansion.
Minimum education/Experience required
Master's Degree or related field and/or equivalent experience.
Other requirements
May be required to become First Aid/CPR certified.
