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The Case Manager provides intake and ongoing support for adults and children needing long-term services, managing a caseload of up to 65 members. They are responsible for conducting assessments, developing support plans, and coordinating services while maintaining accurate documentation.
Requirements summary
Candidates must hold a Bachelor’s degree in Social Work or a Human Behavioral Science field, or possess five years of relevant experience in LTSS or related areas. Proficiency in English, strong organizational skills, and a valid Colorado Driver’s License are required.
The LTSS Case Manager I plays an important role in helping individuals with disabilities, older adults and vulnerable community members access services and supports that allow them to remain safe, healthy, and independent in their homes and communities.
Supervision Received
Works under the supervision of the LTSS Supervisor and performs a variety of routine work within established policies, procedures and receives detailed instructions on new projects and assignments.
Supervision Exercised
This position has no supervisory responsibilities.
Essential Functions
Any one position may not include all of the duties listed nor do the listed examples include all duties which may be found in positions of this class. Build and maintain supportive working relationships with members, families, providers, community partners and interdisciplinary teams.
Build and maintain supportive working relationships with members, families, providers, community partners and interdisciplinary teams.
Conduct screenings, assessments and ongoing evaluations to determine eligibility and identify service needs.
Develop and maintain person-centered support plans that promote independence, health, safety and quality of life.
Coordinate and monitor services to ensure member needs are addressed effectively and in accordance with program standards.
Advocate for member needs and assist individuals and families in navigating available programs, services and community resources.
Manage an assigned caseload while maintaining timely follow-up, quality service delivery and accurate documentation.
Conduct in-person home, community and provider visits based on member needs and program requirements.
Maintain accurate and timely documentation in compliance with applicable state, federal and program requirements.
Benefits
Health Insurance
Retirement Benefits
Respond appropriately to urgent, crisis and complex situations while exercising sound professional judgment and empathy.
Collaborate within a supportive team environment focused on service excellence and positive member outcomes.
Maintain confidentiality and appropriately handle sensitive information in accordance with applicable laws, regulations and County policies.
Regular and predictable attendance is required.
Perform other duties as assigned.
Minimum Qualifications
Required
Knowledge, Skills and Abilities
Education
Case Managers employed on or after
October 8, 2021, must fulfill the following minimum qualifications:
A Bachelor’s degree from an accredited college or university in Social Work or a Human Behavioral Science field; or
Accumulation of five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or
A combination of education and relevant experience suitable for the position's requirements.
Relevant experience is defined as:
Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or nonprofit administration, or health/medical services, including working directly with persons with physical, intellectual or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; and,
Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.
Required Knowledge
Basic understanding of laws and regulation regarding abuse, neglect, and mistreatment of children and adults. Principles and practices as related to Long Term Care determinations, case management, risk assessment and crisis intervention. Development of Person-Centered Support Plans and assist Member/AR in determining most appropriate service delivery option.
Language Skills
Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form. Must be able to read, understand, and interpret complex documents. Must understand and follow verbal and written instructions. Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods. Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals. Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.
Interpersonal Skills
Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community. Have strong customer service orientation and work collaboratively within a team environment. Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations. Must have the skill to organize work flow and accomplish established objectives. Possess the ability to recognize when confidentiality is required and maintain strict confidentiality. Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Mathematical Skills
Must have the ability to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Skills
Must be able to apply basic principles of logic and reasoning to a variety of practical problems. Have problem solving and troubleshooting skills. Must have strong organizational skills and the ability to prioritize and work on multiple tasks. Must be able to exercise some independent judgment and function under pressure. Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Office Technology/Computer Skills
Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities. Must be proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy. Must be able to learn the software and programs related to the position and the County.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear.
The employee frequently is required to sit and stand for long periods of time; use hands and fingers to handle or feel; and reach with hands or arms.
The employee is required to stand, walk, climb or balance, twist, stoop, kneel, crouch.
Must be able to respond to the customers’ needs and perform tasks requiring extensive hand and eye coordination.
Dexterity of hands and fingers to operate a computer keyboard, mouse and other devices and objects.
The employee must frequently lift and/or move objects up to 25 pounds.
Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Physical ability and mobility to drive a motor vehicle to and from field and meetings as required.
Ability to work extended shifts and attend training and meetings outside of regularly scheduled hours and the ability to work in stressful situations.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Ability to tolerate and be productive in a quiet to moderate noise level in the work place.
Employee will have periodic exposure to hazards in the field such as driving and inclement weather and potentially hostile clientele.
Exposure to computer screens.
May visit client homes and encounter a variety of housekeeping standards and household pets.
May be exposed to potential communicable health conditions and angry, hostile, frustrated individuals and those with behavioral and/or cognitive challenges.
May travel to rural areas.
Special Requirements
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record. Willingness to work outside of traditional business hours to meet the needs of members. Successful completion of NIMS IS 100 and 700 within one (1) year of employment. Act as a credible witness when testifying in court.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
