Care Resource Community Health Centers, Inc.
Location
Fort Lauderdale, Florida
The specialist manages a caseload of patients to facilitate access to behavioral health, substance use, and vocational rehabilitation services. They also conduct job development activities and ensure patients are properly enrolled in community programs and benefits.
A bachelor's degree is required for this position. Candidates must also have at least two years of successful experience in benefits application.
Two years of successful benefits application experience are required.
Engages, counsels, manages, motivates, and effectively works with high-risk, vulnerable patient populations in the office and community setting.
Demonstrates and maintains expertise in the needs of underserved and vulnerable populations.
Creates rapport through patient interaction to facilitate services access planning and affordability options.
Engages individuals and establishes trusting, collaborative relationships directed toward the goal of competitive employment in community job settings with other workers who do not necessarily have disabilities.
Assists clients in obtaining information about their benefits (e.g., SSI, Medicaid, etc.) and how they will be affected by employment for clients to make good decisions about employment opportunities.
Refers clients to benefits counseling, as needed.
Helps clients report earnings, as needed.
Assesses clients' vocational functioning on ongoing basis utilizing background information and work experiences. With the client's permission, provides education and support to family members. Discusses client's preference for disclosure of psychiatric status to employers.
Conducts job development and job search activities directed toward positions that are individualized to the interests and uniqueness of the people on his/her caseload, following the principles and procedures of IPS supported employment.
In coordination with medical department and healthcare marketing unit, ensures all new patients are adequately registered and financial eligibility challenges are addressed for the patients to return for their follow up appointments.
Orients each assigned patient every time to agency services and provides information about how to access needed services.
In coordination with the medical department ensures new patients assigned by managed care plans are properly registered and oriented to agency services.
Providing individual and/or group intervention to address substance use and other high-risk factors, including linkage to the Behavioral Health Department and other community resources, aftercare/discharge planning, and follow-up.
Provide support for linkage and adherence to Medical and Behavioral Health care.
Provides case management support including following-up on the status of assessments performed, follow-up on the status of service of process, communicating regularly with treatment facilities to obtain status updates, tracking progress, addressing specific needs of respondents ordered to treatment by the Court, coordinating the transfer of Respondents to different treatment facilities when necessary, and informing the Court when treatment orders are violated, and works as liaison with law enforcement as to compliance.
Enrolls assigned patients into available community programs and coordinates, supports and follows up on every referral, every time.
Responsible for applying for SNAP programming on behalf of eligible patients.
Tracks referral success rates including a monthly, quarterly, and annual benefit analysis.
Serves as a liaison, coordinator and/or advocate between various co-workers within the Case Management, Medical Care departments or other community medical or agency service provider to remove barriers to accessing programming for assigned patients.
Uses knowledge of individual programs to conducts home visits, hospital visits and coordinates with other professionals or family members to apply for services as needed
Coordinates with physicians for appropriate benefit access.
Maintains a complete understanding of Insurances accepted by Care Resource providers and provides information to patients for their decision making.
Maintains an organized and current system of tracking benefit applications to help patients remain compliant with application guidelines and follow up; all with the goal of maximizing available federal, state and local services/benefits for individuals assigned.
Promotes health center services and coordinates patient enrollment by engaging in recruitment and retention initiatives with other departments as required
Ensures all documentation is Timely, Accurate, Legible and Clear.
Completes required documentation in electronic health record and data bases.
Develops comprehensive, individualized service access plans or plans.
Monitors patients to assess efficacy of service plans and re-assesses and adjusts as necessary.
Empowers patients to participate in their service planning.
Maintains service plans, benefit applications and notes in patient records as specified in agency policy, program guidelines and performance standards.
Coordinates with MMA Managed Care Coordinator on behalf of clients’ healthcare requirements.
Inputs patient information using electronic data entry according to agency and departmental guidelines.
Maintains an accurate record on time sheet reflecting time spent in each program worked (e.g. Case management (60 hours per month, and 25 hours community outreach for job placement – or as adjusted by management based on need).
Reports on total services value added per patient monthly, quarterly and annually (e.g. total successful benefits accessed per month, linkage to care, clients employed, etc.).
Prepares necessary program reports and records as requested by the supervisor and/or manager.
Culture of Service: 3 C’s
Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
The responsibility for internal and external contacts is frequent and important.
constant sitting, walking, hearing, talking in person and talking on the phone, must be able to transfer up to 10 pounds. Occasional driving stretching/reaching, and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in the community, patient’s homes, and community agency settings and in hospitals.
Participates in health center developmental activities as requested.
Other duties as assigned.
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