Conduct community outreach to identify families experiencing homelessness and provide individualized housing navigation and application assistance. Maintain partnerships with landlords and service providers while tracking client progress in data systems like HMIS and NextGen.
Requirements summary
Requires a high school diploma and demonstrated experience supporting families experiencing homelessness and navigating housing programs. Must have reliable personal transportation for field-based outreach and the ability to work with diverse populations.
Conduct outreach in community settings, shelters, schools, and partner agencies to identify families at risk of or currently experiencing homelessness.
Complete intake assessments to determine eligibility for Day 1 Family Fund programs and other local housing resources.
Provide individualized housing navigation, including referrals, application assistance, documentation support, and follow‑up.
Advocate for families facing systemic barriers and help them access wraparound supports such as employment services, childcare, transportation, and financial assistance.
Maintain strong partnerships with landlords, service providers, and community organizations to expand housing opportunities.
Track client progress, maintain accurate case notes, and ensure compliance with program requirements.
Promote a strengths‑based, culturally responsive, and trauma‑informed approach in all interactions.
Services Planning and Documentation
Conducts targeted housing outreach and relationship‑building with community partners, landlords, and service providers to expand supportive services and housing opportunities for families experiencing homelessness.
Assists families with completing and submitting housing applications, including referrals for Rapid Re‑Housing, Permanent Supportive Housing, and other subsidized or unsubsidized housing opportunities through Coordinated Entry in HMIS.
Coordinates referrals for hotel placement, employment training, and employment placement services, ensuring timely linkage to stabilizing resources.
Administers intake assessments, including PRAPARE, to identify social determinants of health, service needs, and barriers impacting housing stability.
Coordinates, supports, and follows up on service needs, including medical, social, and community‑based supports, ensuring families receive comprehensive assistance throughout the housing stabilization process.
Maintains an active annual caseload assigned by the supervisor, ensuring consistent engagement, timely service planning, and high‑quality documentation for all families served.
Accurately inputs and maintains client information in NextGen, HMIS, and other required data systems in accordance with agency and program standards.
Supports billing and compliance requirements through concurrent documentation of services provided and budget activities, including reconciliation across systems such as PCIS, web‑based platforms, HMIS, Provide Enterprise, NextGen, and client electronic health records.
Other
Participates in agency developmental activities as requested.
Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.
Other duties as assigned
Community Involvement
Participates in agency developmental activities as requested.
Other duties as assigned.
Safety
Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.
Understands and appropriately acts upon the assigned role in Emergency Code System.
Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).
Culture of Service: 3 C’s
Compassion
Greets internal or external customers (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listen to the internal or external customer (i.e., patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.
Competency
Provides services required by following established protocols and when needed, provides additional help to answer questions to ensure appropriate services are delivered.
Commitment
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.
Prioritizing internal or external customer (i.e., patient, client, staff, vendor) requests to ensure a prompt and effective response is provided.
Physical Requirements
This work requires the following physical activities
constant sitting, walking, and hearing, talking in person and talking on the phone. Occasional driving stretching/reaching, and standing are required. Work is usually performed in an office setting and in the field conducting outreach.
Travel Requirements and Details
Reliable personal transportation is required to conduct field‑based outreach and client support activities.
Regular travel to client homes, shelters, hotels, community locations, and public spaces is expected as part of outreach and housing navigation duties.
Occasional travel to airports or other designated locations may be required to support family reunification or placement needs.
Education
High School Diploma is required.
Work Experience
The candidate should have demonstrated experience supporting families experiencing homelessness, with a strong understanding of the challenges they face and the community resources and financial assistance programs that promote housing stability. Able to work with diverse, multicultural populations while providing family‑centered, trauma‑informed services. The candidate should also have experience with key housing and homelessness programs—including EHE, HOPWA, Rapid Re‑Housing, Permanent Supportive Housing, and Federally Qualified Health Center (FQHC) programs—to effectively support families in securing and maintaining long‑term housing stability.
Skills
Strong customer service orientation
Critical thinking and problem‑solving abilities
Effective planning and organizational skills
Clear and professional written communication
Strong verbal communication skills
Bilingual proficiency (English & Spanish or English & Creole preferred)
Excellent interpersonal skills and ability to build rapport with families and partners
Motivations
Driven by the ability to make a meaningful impact on families
Motivated by achieving goals and completing tasks
Values opportunities for professional growth and development
Appreciates peer recognition and collaborative success
Motivated by financial stability and career advancement
Thrives in flexible, dynamic work environments
Self‑starter with the ability to work independently and proactively
Behaviors
Dedicated and mission‑focused
Detail‑oriented with strong follow‑through
Collaborative team player
Innovative and solution‑focused
Demonstrates leadership when guiding families and coordinating services
Legal Compliance Notice
This careers website is maintained by Care Resource Community Health Centers, Inc., a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.
