Patient Benefits Coordinator/Medical Assistant

Who We Are

Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary

• Hours:
• Full-time, 40 hours per week, weekdays and weekends, shifts will vary: 6am-2:30pm, 8:00am-4:30pm, 12:00pm-8:30pm & 7:00am-8:30pm
• Union:
• Yes
• Union
• Name: 1199SEIU
• Patient
• Facing: Yes

Boston Health Care for the Homeless Program is looking for a Patient Benefits Coordinator/Medical Assistant to provide clinical and clerical support services at the Southampton Street Shelter and Transitions Shelter. The position is crucial to assure the continuity of patient care, providing an essential link for communication involving all departments and including transportation.

Responsibilities

Clinical Support: Under the direction of the Site Manager, RN Clinic Manager, and/or Charge Nurse, performs a variety of appropriately delegated patient care interventions Collaborates with the supervising RN throughout the shift to determine appropriate work assignments and priorities, as well as communicating the status of delegated task completion and outcome of patient data findings. Maintains timely ongoing verbal communication in order to assure good patient care and the effective running of the Clinic Responsible for collecting, collating, and entering data and information into the applicable database or format in an accurate and timely manner; maintains appropriate equipment logs and records per standards Accurately collects requested patient date (e.g. vital signs, weights and reason for visits), notifying the supervising RN of abnormalities; performs basic patient testing, including, but not limited to, tests for guiac, urine dip, and glucose fingerstick Treats patient in a manner that preserves and supports patient confidentiality, patient rights, and patient’s dignity; act as a member of the team of care givers Collects, labels, and sends specimens to the lab, with appropriate laboratory slips and/or requisitions Assists nurse/provider during complex treatments/procedures, including but not limited to, doing preps and set-ups for examinations/treatments, assisting during procedures when requested or required Check inventories on a weekly basis, order clinic supplies and stock them in their appropriate location upon arrival in order to avoid a shortage or misplacement of necessary supplies Clerical Support: Work effectively with BHCHP administrative and clinical staff to obtain information or paperwork necessary for enrolling patients into the appropriate medical or cash benefits programs. Copying, faxing and filing as needed Greet and register all patients Phone coverage and triage of calls Scheduling and recording primary and specialty appointments correctly and in a timely manner Handle third party billing process