Case Manager - ReLeaf

Case Manager Special Requirements

Must be 21 years of age or older to drive agency vehicle; maintains a valid driver’s license and vehicle liability insurance; operates agency vehicles and personal vehicles while driving for agency business in a safe and lawful manner at all times; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; schedules evening or weekend hours, as necessary; participates in crisis sitter on-call rotation.

Case Manager Skills & Competencies

Knowledge of local health and human services resources. Excellent active listening skills. Skilled in the delivery of case management/care coordination services. Basic crisis intervention and conflict resolution techniques. Excellent written, oral, visual, and non-verbal communication skills. Ability to work independently and collaboratively with team members. Excellent organizational skills. Excellent time management skills and the ability to meet deadlines as assigned.

Case Manager job duties include, but not limited to

• Provide individualized, trauma-informed case management, safety planning, and advocacy for victims of crime and their families.
• Complete intakes, assessments, and service plans that support housing stability, safety, and self-sufficiency.
• Maintain consistent client contact (minimum of 9 contacts per quarter), including weekly engagement to monitor safety, housing stability, and progress toward goals.
• Assist clients with accessing and coordinating services, including behavioral health, medical care, legal assistance, housing resources, and community supports.
• Provide or coordinate supportive services including counseling referrals, housing advocacy, employment assistance, education support, financial literacy, transportation, and life skills development.
• Support clients in securing and maintaining safe, stable housing and transitioning to permanent housing.
• Track client progress, service delivery, and outcomes in the agency’s EHR system in a timely and accurate manner.
• Maintain complete, accurate, and audit-ready documentation in compliance with VOCA, ICJIA, and agency requirements.
• Monitor progress toward program goals and ensure service delivery aligns with required performance measures and grant objectives.
• Collaborate with program staff and community partners to ensure coordinated, wraparound care.
• Participate in team meetings, supervision, and ongoing training to support effective service delivery.
• Assist with outreach and public awareness activities as needed to promote victim services.
• Uphold trauma-informed, client-centered practices that ensure safety, confidentiality, and dignity.
• Participate in on-call rotation to support crisis sitter needs at Deaconess Union County Hospital.
• Perform other duties as assigned to support program operations and client success.

• Case Manager Benefit Package
• Professional & upward mobility opportunities
• A family-oriented atmosphere
• Health, vision and dental insurance option available.
• Dental, vision and health available after 1st day of the month after 60 calendar days of employment
• Up to $50,000 life insurance policy
• Travel reimbursement
• Up to 368 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.
• Additional opportunities for compensation are available above starting salary!

Salary Range

$44,012 - $46,797 (pay is dependent on education level and credentials)

*This is a bargaining unit, union position

Questions? visit myarrowleaf.org/employment [https://myarrowleaf.org/employment/] or call 618-658-3079 to learn more!

Arrowleaf is committed to the full inclusion of all qualified individuals. As part of this commitment, Arrowleaf will ensure that persons with disabilities are provided reasonable accommodations unless the accommodation will impose an undue hardship. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.

Arrowleaf is firmly committed to Equal Employment Opportunity (“EEO”) and to compliance with all Federal, State and local laws regarding it. EEO is a set of standards that make it illegal to discriminate against a job applicant or an employee because of the person’s actual or perceived race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), marital status, national origin, ancestry, age (40 or older), disability or genetic information (including family history), order of protection status, or military status or unfavorable discharge from military service. The laws apply to all types of work situations, including recruiting, hiring, disciplinary actions, terminations, promotions, pay practices, training, wages, and benefits.