Provides moderately complex (journey-level) case management work. Work involves reviewing and tracking case management activities; and other work involves developing and maintaining long-term contact with clients, client families, and service providers for social and related service needs including Benjamin Rose Institute program services. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
- Interviews and screens clients or authorized representatives to gather information to assess needs and identify appropriate services to meet identified needs.
- Develops and implements service plans to meet clients’ needs.
- Coordinates service provider and program activities.
- Provides ongoing case management and serves as a liaison between clients, client families, and service providers.
- Identifies problem areas, service gaps, and areas that are barriers to services for clients.
- Recommend policy updates, as needed to effectively deliver client services and reporting.
- Maintains client case history, progress records and prepares reports.
- Monitors clients’ progress and provide follow-up correspondence.
- Develops a comprehensive service plan based on client needs, monitors service delivery, reassesses appropriateness, and continuation of services at various intervals.
- Support other service areas as designated by the agency.
- Submits appropriate documentation to assure compliance with the fiscal management of the billing process.
- Flexibility to work outside regular business hours when necessary.
- Adheres to applicable federal/state regulations including, but not limited to, laws related to client confidentiality, release of information, and HIPPA requirements.
- May provide guidance to others.
- Performs other such related duties as may be assigned.
- May require the ability to lift at least 25 lbs.
- On-sight work with some exposure to outdoor conditions and travel as necessary.
- Experience in case management or social services work.
- Graduation from an accredited four-year college or university with major coursework in social work or a related field is required.
- Bilingual (English/Spanish) preferred.
- Experience in case management or social services work.
- Graduation from an accredited four-year college or university with major coursework in social work or a related field is required.
- Bilingual (English/Spanish) preferred.
- Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.
- Skill in developing, implementing, and monitoring service and treatment plans; office suites software, spreadsheets and database systems.
- Ability to communicate in English and Spanish preferred, assess clients’ needs, to coordinate clients’ services, to communicate effectively, and to provide guidance to others.
- Certificates and licenses required
- Valid/Current Texas Driver's License.
- May require registration, certification, or licensure in a specialty area.
“Equal Opportunity Employer/Protected Veteran/Disability”
