Care Coordinator I - Region 3 (Craighead, Crittenden, and St. Francis Counties)

Join us at Arkansas Provider Coalition and be a part of a team dedicated to providing the highest quality of care and achieving the highest satisfaction of our members. Apply today to make a meaningful impact in the lives of your community!

Job Description

Job Title: Care Coordinator I Location: Only open to applicants in the following Arkansas counties: Craighead, Crittenden, and St. Francis.

Department

• Care
• Coordination
• Reports To:
• Care
• Coordination
• Supervisor
• Employment
• Status:
• Full-time
• FLSA
• Status:
• Non-exempt
• Safety-Sensitive
• Designation: This position is designated as safety sensitive. Essential duties include driving and other responsibilities requiring sustained alertness, sound judgement, and safe coordination. Employees in this role must be able to perform safety-sensitive functions at all times and may be subject to drug and alcohol testing and/or fitness-for-duty evaluations in accordance with company policy and applicable law. Our Story Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnoses maintain their health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensure timely access to quality, cost-effective care. Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect. Our Mission Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APC members and that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them to participate in the life of their communities through care coordination, advocacy, and responsiveness. APC and each of its employees value each member served and are committed to addressing each member’s needs in the most respectful and effective manner possible. Key Responsibilities and Accountabilities of this Role Develops, documents, evaluates, monitors, and modifies the assigned members’ annual Person-Centered Service Plan (PCSP) on an ongoing basis, including member choices; the care plan may include, but is not limited to, the following areas of service: Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse. Ensures that members’ health, safety, and service needs are met by working directly with the individual members, their families/guardians, their providers, and other members of their circle of support. Maintains monthly contact with members, their families/guardians, providers, community resources, stakeholders, and other professionals in the members care team. Conducts in-person visits at least once every quarter, with more frequent monthly visits for complex cases. Maintains contact via telephone at least once a month and utilizes virtual meetings through a company-provided laptop equipped with communication and database software. Documents work activities and member information into the electronic medical records system (EMR) within twenty-four hours according to APC policies regarding documentation. Complies with the core metrics established for assigned members according to APC policies and regulatory standards. Answers questions and provides information over the telephone, email, and in person; answers and assists callers via telephone calls, utilizing a company-provided cellular telephone. Promotes individual and organizational continuous learning and performance improvement by modeling own self-directed professional development and remaining current on methods, tools, and resources needed to improve job performance; demonstrates that new learning gained from professional development is incorporated into practice. Maintains compliance with Conflict-Free Case Management rules, as well as all applicable rules and regulations within the Arkansas PASSE Medicaid Provider Manual, Section II, 240.000, the Arkansas PASSE Care Coordination Agreement, Arkansas Insurance Department, Arkansas Medicaid, and other applicable Medicaid Manuals and updates. Always maintains confidentiality and integrity of Arkansas Provider Coalition, complying with The Health Insurance Portability and Accountability Act (HIPAA) and Arkansas Provider Coalition policies. Operates a company-issued laptop computer with Microsoft Office/Microsoft 365 suite products, company-issued smart phone, and other communication and database software in the performance of essential job functions. Operates a personal automobile in the performance of essential job functions for travel to meetings, members’ homes, provider offices, conferences, and training. Maintains a home office with reliable internet that supports standard home office equipment, free from common distractions, and ensures the security of company-issued assets and Protected Health Information (PHI). Tasks may be performed in various locations, including the home office, member homes, provider offices, APC corporate office, car, and public areas. Knowledge, Experience, Skills, and Abilities The necessary knowledge, experience, skills, and abilities are typically, though not always, obtained through: One year of beginner-level experience with Microsoft Excel, Outlook, and Word, plus a bachelor’s degree in social work, psychology, sociology, another social science, or a health-related field; or One year of beginner-level experience with Microsoft Excel, Outlook, and Word, plus two years of college coursework in Social Work, Psychology, Sociology, another social science, or a health-related field, and one year of experience working with individuals with developmental, intellectual, and/or behavioral health disabilities, and/or substance use disorders. Equivalent combinations of education and experience may also be considered.