Deliver client-centered care interventions for individuals living with HIV, focusing on healthcare access, treatment adherence, and risk reduction. Coordinate specialty referrals and collaborate with mental health and social service providers to ensure comprehensive patient support.
Requirements summary
Requires a Bachelor's degree and 1-2 years of experience in HIV prevention or a related human services field. Proficiency in Spanish and English is required, along with the ability to work with marginalized populations.
bachelor degreeCase ManagementHIPAA ComplianceCrisis InterventionMicrosoft OfficePatient Care CoordinationEMR ProficiencyBilingual Spanish/EnglishReferral CoordinationPatient TrackingIntake and AssessmentRisk Reduction CounselingHIV Education
Job description
Mission Driven, Community Focused About | Charles R. Drew University of Medicine and Science (cdrewu.edu) [https://www.cdrewu.edu/about/]
Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for underrepresented students.
CDU is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods.
About the Position
The Case Manager, also known as Patient Care Coordinator, is responsible for delivering client-centered care interventions for newly diagnosed HIV-positive individuals, patients new to care, or patients returning to care. The Case Manager will assist individuals living with HIV with accessing maintaining and adhering to HIV primary health care, mental health care, and support services; facilitate clients’ understanding and reduction of risk behaviors; and provide referrals and linkages to emergency support services. This position will work closely with Ryan White Part C Mental Health team, social worker, and medical care coordinator team at the OASIS Clinic.
Essential duties and responsibilities
Schedule mental health appointments as needed
Contact patients by telephone to provide appointment reminders
Provide referrals and linkages to emergency support services such as housing and/or food and follow-up with referrals
Conduct new patient orientations
Conduct intakes and comprehensive assessments of clients’ available resources and needs
Address any client concerns with appropriate in-house departments
Update on an ongoing basis the documentation of HIV/AIDS primary health care information, treatment adherence, prevention, risk reduction interventions, and support services
Provide HIV education and risk reduction counseling that respond to the clients’ HIV risk reduction needs and increase preventive action
Provide partner services counseling and emergency financial assistance services
Provide and document ongoing monitoring and follow-up
Conduct periodic re-assessments of the client’s status and needs to ensure that they are engaged in care and supported
Benefits
Paid Holidays
Vacation
Medical
Dental
Vision
Sick Time
Retirement Plan
Wellness Programs
Paid Personal Time Off
Provide case management of specialty referrals and linkages to and from community-based partners and other needed services related to a given program
Develop collaborations with and coordinate referrals to and/or from HIV testing sites, substance abuse, mental health, and social services organizations
Order transportation for clients, as needed, to ensure clients attend medical appointments
Closely coordinate fieldwork with outreach workers
Collect and update detailed information at each visit
Coordinate case conferences with relevant care providers and resources
Report all mental health and care management activities and outcomes to management monthly
Assist with annual reporting
Other
Duties and Responsibilities
• Performs other duties as assigned or requested
Qualifications/Requirements
Education
• Regionally accredited Bachelor’s degree required and/or equivalent of combine education and experience in the related field
Experience
• Minimum 1-2 year experience working in the HIV prevention field, preferably in a non-profit setting or an HIV/AIDS related human services field, such as social work, psychology, nursing, counseling or health education
Knowledge/Ability/Skills
PC proficient
Microsoft Office proficient
Knowledge of EMR programs, ORCHID preferred
Ability to maintain a cooperative and courteous demeanor
Familiarity with patient registration, basic clinic flow, and patient tracking mechanisms
Knowledge of the impact of HIV/AIDS in ethnic minority communities
Ability to work and communicate well with others, particularly in a clinical setting
Demonstrate sensitivity towards people living with HIV/AIDS and other marginalized individuals
Skills and ability developing individual service plans, prioritizing work flow and resolve problems
Ability to manage and coordinate multiple tasks simultaneously
Ability to maintain confidentiality/HIPPA
Bilingual (Spanish/English) proficiency in verbal and written communication required
Complexity
• The ability to perform highly detailed work with sustained attention and care while providing/obtaining information on numerous inquiries is paramount to success in this position.
Special Requirements
Ability to work effectively with LGBTQ+, people living with HIV, people living with mental health issues, and/or people experiencing homelessness
Ability to be credentialed to work in Los Angeles County’s Department of Health Services facilities
Compensation
• $60,000.00
Position status
Hourly Non-Exempt, Full-time.
Work location
On-site.
Conditional Statement
The employment status of this position is classified as “Conditional”. Conditional employment means that the job exists contingent upon funding limitations of restricted funds or, the duration of a specific program, project, grant or contract. The duration of grant for this position is through April 30, 2028.
Excellent Benefits
Medical, dental, vision, retirement plan, vacation and sick time accrues on first day of employment, wellness programs, paid holidays, 16 hours of paid personal time off, and more.
EEO Statement
Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.
Fair Chance Statement
Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.
