Admissions Counselor Acute PRN

• ​Pacific Grove Hospital in Riverside, CA, is a leader in behavioral healthcare, providing superior healthcare treatment to the people, communities, and military installations we serve.
• We are a private inpatient 68 bed acute psychiatric facility with out-patient services, dedicated to the treatment of behavioral health and substance abuse services.
• We have an immediate opening for an ADMISSIONS COUNSELOR to assist with facilitating the admissions and assessment processes for incoming patients.
• Candidates MUST possess a current LVN or LPT license.
• Hourly pay range: $32-37.78 DOE PURPOSE STATEMENT: ​Clinical professional is responsible for facilitating admissions, clinical intake assessments, and utilization review processes to assure continuity for the most appropriate level of care for patients and their benefit/resource utilization.

Essential functions

• ​Respond to inquiries about the facility within facility policy timeframes. ​Ability to develop therapeutic relationships with patients and families. ​Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other. ​Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals. ​Coordinate admission and transfer from referral sources and between levels of care within the facility. ​Maintain knowledge of milieu management. ​Communicate projected admissions to designated internal representatives promptly. ​Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission. ​Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. ​Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor. ​Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines. ​Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient. ​Demonstrate a positive, empathetic, and professional attitude toward customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. ​When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority. ​Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. ​Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. ​Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed. ​ ​OTHER