The Clinic Healthline Triage Nurse is responsible for conducting initial assessments over the phone or in person, determining the urgency of patients' conditions, and providing immediate care instructions. They also educate patients on self-care measures and ensure proper follow-up care.
Requirements summary
Candidates must have a valid Wisconsin RN license and BLS certification, with a minimum of 3 to 5 years of clinical experience preferred. Triage experience is also preferred for this role.
TeamworkCompassionMultitaskingCommunicationAssessmentDocumentationPatient CarePatient EducationIntegrityWound CareDecision MakingRespectTriageClinical KnowledgeQualityOstomy Care
Job description
Clinic Healthline Triage Nurse
OMC Core Behavior Standards: Create Teamwork● Lead with Honesty & Integrity● Convey Compassion● Show Respect● Pursue Quality
Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.
Job Summary
In this role you’ll be responsible for telephone and walk-in triage as well as assisting medical providers and clinical staff with direct patient care such as wound care, ostomy cares, patient education, and other duties within the scope of your practice.
Schedule
Anticipating 830-5pm, Mondays/Thursday/Fridays working at the clinic.
Qualifications
Valid Wisconsin RN licenses and BLS certification, required.
Minimum of 3 to 5 years clinical experience, preferred.
Triage experience, preferred.
Responsibilities
include:
Conducting initial assessments over the phone or in person to evaluate the patient's medical concerns.
Using clinical knowledge and triage protocols to determine the urgency of the patient’s condition.
Asking detailed questions about symptoms, medical history, and any other relevant information to assess the need for immediate care.
Prioritizing cases based on the severity of symptoms and medical history.
Providing immediate care instructions for non-emergency situations, such as home care advice or medication recommendations.
Referring patients to a physician, nurse practitioner, or other healthcare provider as needed for further evaluation and care.
Educating patients on self-care measures and treatment options when appropriate.
Offering instructions for at-home care, medication management, and lifestyle modifications as per medical protocols.
Providing information on preventive care, health screenings, and follow-up appointments.
Scheduling appointments or refer patients to specialists, urgent care, or the emergency room if necessary.
Following up with patients to check on their condition and ensure proper care and treatment are being followed.
Maintaining accurate and detailed records of patient interactions, assessments, and actions taken.
Communicating patient concerns and assessments with the healthcare provider or team.
Working closely with physicians, nurse practitioners, and other medical staff to ensure effective care and patient safety.
Documenting all patient interactions and decisions according to healthcare protocols and regulations.
Ensuring all triage activities are in compliance with health regulations, standards of care, and organizational policies.
Maintaining confidentiality and adhere to HIPAA (Health Insurance Portability and Accountability Act) guidelines.
Knowledge, Skills, and Abilities
Demonstrates OMC's core behavioral standards and values in daily work.
Ability to assess and make quick, accurate decisions about patient care based on symptoms and medical history.
Strong verbal and written communication skills to effectively interact with patients, families, and the healthcare team.
Familiarity with medical triage systems and guidelines.
Ability to prioritize multiple tasks and manage a high volume of patient interactions.
Ability to provide reassurance and comfort to patients while addressing their concerns.
Physical Requirements for the Role
Ability to sit for extended periods while performing telephone triage and computer documentation.
Frequent use of hands and fingers for keyboarding, telephone operation, and other office equipment.
Ability to communicate effectively verbally and in writing with patients, providers, staff, and external agencies.
Ability to hear and comprehend conversations over the telephone and in person.
Visual acuity sufficient to read electronic medical records, computer screens, and written materials.
Ability to occasionally stand, walk, bend, reach, and stoop within the clinic setting.
Ability to occasionally lift, carry, push, or pull up to 20 pounds.
Ability to maintain concentration and multitask in a fast-paced environment with frequent interruptions.
Ability to respond appropriately and efficiently in urgent or emergent situations.
Manual dexterity is sufficient to operate standard office and clinical equipment.
Ability to work prolonged periods at a computer workstation.
Work Environment
Primarily indoor clinic or office environment.
Frequent telephone and computer-based patient interaction.
Exposure to communicable diseases and other conditions common in healthcare environments.
Possible exposure to stressful situations involving urgent patient concerns.
Behavior-Based Leadership Expectations
Successful candidates will
Treat every patient, visitor, and team member with dignity and respect
Take ownership of their actions and follow through on commitments
Adapt positively to change and support new initiatives
Contribute to a culture of trust, collaboration, and accountability
Consistently act in ways that support OMC’s mission and values
Why Join OMC?
At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.
Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.
