Therapist (Licensed or Associate)

Key Responsibilities

• Clinical Care Responsibilities
• Under the supervision of the Mental Health Director, evaluates, diagnoses, and treats mental health/substance use disorders within individual client sessions.
• Demonstrates strong clinical knowledge of and commitment to healthcare for trans and gender non-conforming people, LGBTQIA+ communities, and cis-gender women.
• Completes gender affirming procedure assessments and writes letters of support for insurance and surgeon approval in a timely manner.
• De-escalates clients in mental health emergencies or high emotional distress.
• Facilitates group therapy to foster safety, consistency, and socialization.
• Utilizes appropriate referral and collateral sources to best support each client.
• Maintains appropriate boundaries with clients, especially when experiencing countertransference.
• May do some clinical case management, assisting with accessing benefits or support services.
• Attends weekly mental health team meetings, weekly one-on-one supervision meetings with Mental Health Director; monthly Collaborative Care meetings.
• Maintains at least one 8 hour in-person clinical day per week to accommodate clients who do not have access to the technology required for phone or telehealth appointments.
• Reserves one appointment per week for gender affirming letter assessments.
• Facilitates one group per week.

• Performance and Quality Improvement Responsibilities
• Meets benchmarks for applicable visit numbers and quality indicators as assigned (expectation is 3 scheduled visits per half day).
• Completes letters of support for surgery within 1 month after assessment is complete.
• Responds to in basket messages within 72 hours; Closes visit notes within 72 hours.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as a champion of change and a leader for improvement activities.

And, other duties as assigned.

Competencies

Mission-driven

demonstrates commitment to mission of the organization, queer, intersex and trans health, and community-driven primary care.

Teamwork

reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; treats everyone with dignity regardless of their level or background. Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.

Communication

Delivers written communications that have clarity and impact including emails. Effective listener; clearly and thoughtfully communicates with others in person and on the phone. Strives to understand the viewpoints of others. Maintains professionalism in all communications. Asks for support when needed.

Reliability

Accountable; maintains focus; punctual; good attendance record; meets deadlines.

Customer Service

Persists in efforts to solve issues even when faced with internal barriers; accountable to outcomes; responds quickly and effectively to requests for assistance and support whether internal or external; asks questions when unsure of the answer.

Computer Literacy

Skilled computer-based work tasks; uses technology to enhance job performance. MS Office, Excel, Word and/or PowerPoint.

Tolerance for Stress, Ambiguity, and Change

Maintains composure while under pressure; handles complex problems and change with grace; demonstrates flexibility and versatility in achieving key goals and priorities.

Attention to Detail

Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.

Decision Making

Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.

Integrity and Ethics

Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.

Presentation Skills

Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.

Accountability

Makes and meets commitments; accepts responsibility for behavior and outcomes.

Follow Through

Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Cultural Humility and Sensitivity

Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

Intelligence: learns quickly; demonstrates ability to proficiently understand and absorb new information

Creativity/innovation

generates new and innovative approaches to problems.

Enthusiasm: exhibits passion and excitement over work; has a can-do attitude

Work ethic

possesses a strong willingness to work hard to get the job done.

Education, Knowledge, Skills

Required

• Graduation from an accredited school of social work or marriage & family therapy with a master’s degree or a school of psychology with a PsyD. or PhD.
• California license as an LCSW, LMFT or PsyD. (Licensed) or In need of hours to be eligible to apply for California license as an LCSW, LMFT or PsyD.(Unlicensed)
• Culturally sensitive/humble and able to work with a diverse population
• Strong proficiency with Microsoft Office applications, specifically Word, Outlook, internet applications, zoom, computer technology, and phone use
• Experience working with lesbian, bisexual, transgender, gender non-conforming, non-binary, and intersex communities.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with people who do sex work, those experiencing homelessness, people who have challenges with mentally illness and/or using drugs, those of with a history of incarceration, people of varying ages.
• An interest in and commitment to gender affirming health care and health care access for underserved populations.

Desired

• Bilingual Spanish/English fluency; other bilingual or multilingual fluency
• EMDR training; DBT training; CBT training