Case Manager (Bilingual)

Company DescriptionNew York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve.In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.Why Work at NYPCC:We Pay Down Student LoansMedical, Dental, and Vision Insurance is Paid for by NYPCC 100%Paid Time Off and Company Paid HolidaysAnnual Rate Increases403B Retirement Plan with Match!Continuing Education Opportunities AvailableAmazing Workplace CultureNYPCC Health and Wellness EventsJob DescriptionThe Case Manager manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position plays an integral part in client-therapist matching and caseload management to maintain continuity of care.

Responsibilities

Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients. Provides intake triage and coordination for all virtual intake appointments, ensuring appropriate screening and timely connection. Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process. Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care. Perform other duties assigned by the Supervisor and Leadership. QualificationsBilingual; fluent in English and Spanish High School Diploma or equivalent required; Associate Degree in a related field preferred. One year of experience in a social service or mental health setting is preferred. One year of experience using an EHR system is preferred. Ability to manage multiple tasks and prioritize effectively in a busy work setting is essential. Strong capability to follow established workflows and effectively multi-task throughout the day. Attention to detail is essential. Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff. Demonstrates the ability to de-escalate, practice self-care, and maintain professionalism while handling emotional or mentally challenging situations. Strong ability to multi-task and maintain attention to detail in a dynamic work environment. Works collaboratively within a team and maintains a positive, supportive attitude. Thrives in a fast-paced environment, adapting quickly to changing demands. Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint. Familiar with the MS Teams video conferencing platform. Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability. Maintains a positive, friendly, and professional demeanor, with a "can-do" attitude. Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care. Additional InformationSalary: $21.00 - $23.00 per hourCompensation commensurate with experience and qualifications.NYPCC is an Equal Opportunity Employer