Care Specialist- Cohen Residence

About the Program

The Richard M. Cohen Residence is a Transitional Residential Care Facility (TRCF) located in the Mission Dolores neighborhood of San Francisco. The program provides housing and supportive services to 10 individuals living with HIV/AIDS, many of whom were formerly homeless. Services offered include health education, case management, housing navigation, community activities, and food/meal support. The program promotes self-sufficiency and client empowerment and works with each person to identify individualized goals for achieving long-term housing.

Position Summary

The Care Specialist is responsible for providing care coordination, housing navigation, and therapeutic support to residents of the Richard M. Cohen Residence. The Care Coordinator is an integral member of the program team by supporting residents with coordinating medical appointments and referrals, conducting individual sessions with residents to meet their behavioral health needs, assisting residents with obtaining long-term permanent housing in collaboration with the Lead Health Promoter, and providing clinical guidance and training to other program staff. The position will report to the Program Director and work collaboratively with a team of Health Promoters.

Responsibilities

Conduct a comprehensive assessment for all residents of the program as well as an annual reassessment. Work with residents to develop an individualized service plan that aim to improve health and obtain long-term permanent housing, to be shared with the entire program team. Update service plans on a quarterly basis. Document and enter all data into client charts. Provide appointment reminders, health education, and treatment adherence support to residents as needed, and in collaboration with other program staff. Conduct an ongoing assessment of residents' needs, delivering education, case management, advocacy, or referrals to community partners as appropriate. Identify and coordinate additional services needed, including IHSS, financial management, or meal preparation. Work collaboratively with program team to provide housing navigation assistance to residents, which will include identifying appropriate long-term housing opportunities, completing necessary applications, obtaining documentation needed, and supporting the moving process. Lead education and training sessions on psychosocial issues with staff and/or residents. Coordinate and plan community activities for residents in collaboration with the Program Director and program team. Participate in staff training, staff meetings, and staff development activities as requested. Perform other duties as assigned. Position Requirements: 3+ years of experience in social work, counseling, or a similar field. Bachelor degree or higher in relevant field preferred. Demonstrated knowledge/experience working with individuals living with HIV/AIDS, people with mental illness, people experiencing homelessness, and people who engage in substance use. Ability to hold boundaries and set limits with challenging behaviors. Bilingual (written and oral) in Spanish preferred but not required. Experience with crisis intervention, conflict resolution, and de-escalation. Experience assisting clients with navigating public benefits or housing assistance preferred. Strong written and oral communication skills. Ability to work both independently and as a member of a multi-disciplinary team. Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco. A strong commitment to housing justice, as well as inclusive and multi-cultural programming.