Case manager

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• Education and experience
• Bachelor’s degree in Human Services or a related field preferred.
• Intermediate computer proficiency.
• One year of case management experience preferred.
• Valid Driver's License held for a minimum of three years
• Minimum two years of experience supporting individuals in:
• Behavioral health
• Addiction recovery
• Homeless services
• Behavioral Health Home (BHH) or IDD services.

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Core competencies

• Communication
• Ability to communicate effectively and respectfully with participants, families, staff, and community partners.

• Ethical Practice
• Demonstrates integrity, maintains confidentiality, and protects the dignity and rights of individuals served.

• Collaboration
• Works effectively with multidisciplinary teams and external partners to coordinate services.

• Cultural Humility
• Respects and supports diverse backgrounds and perspectives while delivering inclusive services.

• Problem Solving
• Identifies barriers and implements solutions to support participant success.

• Organization and Documentation
• Strong organizational skills with attention to detail and accurate documentation practices.

• Customer Service
• Provides high-quality service to participants, families, and stakeholders.

• Technology Proficiency
• Basic computer skills with ability to utilize email, electronic records systems, and data entry platforms.

• Regulatory Compliance
• Maintains working knowledge of program regulations, APIS values, and agency policies.

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• Professional standards
• Follow OSHA requirements and safety guidelines.
• Adhere to all Fire and Safety policies.
• Comply with Fiscal, Office, and HR personnel policies.
• Maintain HIPAA compliance and confidentiality.
• Attend required trainings and meetings.
• Maintain professionalism and good judgment in all duties.

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• Equipment and technology
• Telephone (cellular and multi-line)
• Computer and office equipment (copier, fax, calculator)
• Microsoft Office and agency software systems

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Physical requirements

Medium work level

• Exert up to 50 pounds occasionally
• Up to 20 pounds frequently
• Up to 10 pounds constantly

Physical activities may include

• Sitting or standing for extended periods
• Walking
• Using hands and fingers for data entry and documentation
• Climbing stairs
• Reaching, pushing, pulling, bending, kneeling, stooping, or crouching

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• Safety and compliance knowledge
• Bloodborne Pathogens
• Right-To-Know regulations
• HIPAA compliance
• Security procedures
• Fire and safety standards

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Additional statement

This job description outlines the general responsibilities and expectations of the role. Additional duties may be assigned as needed to support program operations. All employees are expected to demonstrate teamwork, sound judgment, and adherence to organizational values.

About apis

APIS

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.