Job detail

Outreach Specialist - PENN - Tuesday-Saturday 3pm-11:30pm

Bowery Residents' Committee

#Case Management #Outreach #CPR #Mental Health #First Aid #Community Support #Data Management #Social Services #Health Insurance

Quick overview

The Outreach Specialist is responsible for providing direct outreach, escort, and referral services to homeless individuals. They also maintain accurate statistical data and manage case records for clients receiving longer-term services.

Requirements summary

Candidates must have an Associate's or Bachelor's degree or equivalent experience, with a strong interest in working with homeless and mentally ill populations. A valid driver's license, good writing skills, and basic computer literacy are also required.

associate degreebachelor degreeCase ManagementOutreachCPR CertificationComputer LiteracyFirst Aid CertificationWriting SkillsReferral ServicesSpanish Language SkillsMental Health AwarenessSubstance Abuse Awareness

Job description

Outreach Specialist – Transit Homeless Outreach

Full-Time | 37.5 hours/week | Field-Based | 24/7 Program

Do Work That Actually Changes Lives

Every night, hundreds of New Yorkers sleep in the subway system. BRC’s Transit Homeless Outreach team meets them where they are—building trust and helping individuals transition into housing and stability.

As an Outreach Specialist, you’ll engage directly with individuals experiencing chronic homelessness, providing hands-on support and guidance. This role is ideal for early-career professionals pursuing social work, public health, or human services.

What You’ll Do
Conduct compassionate, street-based outreach in transit locations
Connect clients to housing, medical, mental health, and substance use services
Complete brief assessments, provide escorts, and make referrals
Document outreach activity and client interactions
Work primarily at high-need areas, including end-of-line stations
Collaborate with partner agencies and outreach teams

What You’ll Gain
Hands-on experience in outreach, assessment, and housing navigation within NYC’s homeless services system
Training in harm reduction, trauma-informed care, and Housing First
Supervision, mentorship, and clear internal growth pathways
Tuition assistance and professional development support
CPR/First Aid certification provided

Who We’re Looking For
Bachelor’s degree or equivalent experience
Strong communication, documentation, and interpersonal skills
Ability to build trust and work effectively in the field
Valid driver’s license and willingness to travel across boroughs
Basic computer skills

Preferred

Experience in outreach, social services, or behavioral health
Interest in working with individuals experiencing homelessness, mental illness, or substance use
Bilingual (Spanish, Polish, Russian, Chinese, or Korean)

Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

Working Environment

This is a highly active, field-based role. You must be comfortable

Working in transit stations, public spaces, and outdoor environments in all weather
Engaging individuals in crisis or with complex behavioral health needs
Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self-care needs
Standing, walking, and traveling for extended periods

Schedule
Full-time, 37.5 hours/week
Day, evening, and overnight shifts available

What We Offer

Medical benefits and paid sick time starting Day One
3+ weeks vacation, 12 holidays, plus personal time
403(b) with employer match
Tuition assistance and career advancement opportunities
A mission-driven team committed to staff wellbeing