Whole Person Care Clinic
Location
Sacramento, California
Salary
$30 / HOUR
The Case Manager provides trauma-informed services to individuals experiencing homelessness and those in Recuperative Care programs. They coordinate medical, behavioral health, and housing services while facilitating client access to community resources and insurance benefits.
Requires a Bachelor's degree in Social Work, Psychology, or a related field, or an equivalent combination of education and experience. Candidates must have 1-2 years of case management experience, preferably in homeless or medical respite services.
Our Mission At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.
The Case Manager provides direct, trauma-informed case management services to individuals experiencing homelessness and to patients enrolled in Recuperative Care (also known as Medical Respite) programs. This role serves as a critical bridge between acute medical care, behavioral health care, housing stability, and community-based support services, guiding clients through complex systems with compassion and advocacy. In addition to demonstrating professionalism and reliability, the ideal candidate brings a working knowledge of local community resources, a foundational understanding of medical and behavioral health terminology, and care settings, and a basic familiarity with Medi-Cal insurance and eligibility processes.
Medi-Cal & Insurance Navigation Assist clients in applying for and maintaining Medi-Cal coverage, including Covered California where Demonstrate a basic understanding of Medi-Cal eligibility categories, managed care plans, and covered services. Help clients understand their insurance benefits and connect them with covered services such as pharmacy, mental health care, substance use disorder treatment, and specialist care. Coordinate with Medi-Cal managed care plan care coordinators and other service providers when appropriate to avoid duplication of services. Refer clients to a benefits specialist or social worker for complex insurance issues beyond the scope of this role.
Required Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field - OR - equivalent combination of education and relevant work experience. Minimum 1-2 years of case management or social services experience, preferably in homeless services, recuperative/medical respite care, or a similar setting. Demonstrated knowledge of local community resources and social service Ability to work effectively with individuals experiencing homelessness, mental illness, substance use disorders, and complex medical conditions. Proficiency in basic computer applications and electronic case management systems. Valid driver's license and reliable transportation (if required for client transport duties).
Preferred Experience in a medical respite, skilled nursing, hospital, or clinic Familiarity with Medi-Cal/Medicaid systems, managed care plans, and/or benefits Bilingual or multilingual skills (Spanish strongly preferred). Certification in Mental Health First Aid, CPR/First Aid, or Motivational HMIS or comparable database Core Competencies Trauma-Informed Practice - Demonstrates sensitivity to trauma histories; maintains professional boundaries while building trust. Cultural Humility - Provides equitable, inclusive services across diverse Communication - Communicates clearly in writing and verbally with clients, clinical staff, and partner Problem-Solving - Approaches complex barriers with creativity and Organization & Time Management - Manages a caseload of multiple clients with competing needs and Collaboration - Works cooperatively within an interdisciplinary team and with external
Working Conditions & Physical Requirements Indoor/outdoor site environment with movement between client areas and administrative offices Ability to lift up to 25 lbs, assist clients with mobility support as needed PPE required; adherence to infection control protocols Prolonged periods of standing, walking, and computer use
Schedule and Travel Requirements Full-time (40+ hours/week), Non-exempt Some evening, weekend, or on-call hours may be required
EEO / ADA Statement WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodation to qualified individuals with disabilities.
Disclaimer This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.
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