Service Coordinator

• 1.
• Develops relationships with the individual, his/her family and other important people in his/her life as identified and with consent of the individual served.
• 2.
• Assesses individual and family strengths and needs in a collaborative method through individual and/or collateral interviews and reviews of social and clinical information provided by other entities.
• 3.
• In close collaboration with the consumer, family members and other service providers, promotes service planning efforts which result in developing, documenting and implementing a comprehensive service plan driven by the individual utilizing all the agreed upon strengths and needs.
• 4.
• Evaluates all services received by individuals who are served by the Service Coordination program.
• Reviews cases, meets with individuals’ families, members of the treatment team, agency directors, advocates, attorneys, school personnel and attends staffing in or out of the office.
• 5.
• Investigates new resources and communicates with directors of prospective resources as a liaison on behalf of the individual being served.
• Maintains an up-to-date catalog of available community resources, including location, eligibility requirements and program alternatives.
• 6.
• Convenes and facilitates interdisciplinary service planning meetings or other related team meetings to ensure appropriateness and responsiveness of services in relation to individual and/or family needs.
• Whenever possible, the individual, family and others requested by the individual will be present in service planning meetings.
• 7.
• Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, Supported Employment, OVR, D&A).
• Assists individual and family to identify, link, access and coordinate such resources.
• The involvement of families is highly desirable and will be vary based on the consumer’s wishes, the age of the consumer and other unique factors.
• 8.
• Provides culturally competent services with consideration for the individual’s racial, religious, sex, sexual orientation, age and ethnic background and identification.
• 9.
• Advocates for and with the individual being served to ensure responsiveness from natural, community generic and specialized services/supports.
• Advocacy includes providing information, removing barriers, creating options and resolving problems.
• 10.
• Maintains an accurate and timely record of Service Coordination activity.

Qualifications

• State Police; FBI clearance; child abuse clearance; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training; any additional background checks/clearances required by state governing bodies.
• Valid driver’s license and current vehicle insurance.

Working Conditions • Physical Demands

• Requires vision, speech, and hearing.
• Environmental
• Factors: Community, home, school.
• Working
• Hours: A non-traditional work schedule as defined by service needs.