A New Leaf
Location
Mesa, Arizona
Salary
$21 / HOUR
Provide direct case management, crisis intervention, and safety planning for individuals and families experiencing domestic violence within an overflow hotel program. Coordinate access to basic needs, community resources, and facilitate transitions to stable housing.
Requires a high school diploma and at least one year of experience working with vulnerable populations, specifically those experiencing domestic violence or homelessness. Must possess a valid driver's license, fingerprint clearance card, and knowledge of trauma-informed care.
Perform intake screenings and basic needs assessments to ensure referrals align with client needs. Provide case management services to domestic violence clients within the overflow hotel program. Conduct crisis intervention, safety planning, and provide education, emotional support, and referrals to community resources. Provide and coordinate access to daily basic needs and supportive services for clients. Maintain strict confidentiality of all client information, including hotel placement locations. Follow established safety protocols while delivering field-based case management services. Recognize and respond to symptoms of mental health conditions and/or substance use disorders, including awareness of medication side effects and interactions. Establish, maintain, and update accurate client files, case notes, and demographic data in accordance with agency procedures. Document calls, services, and case activity in a timely, accurate, and thorough manner. Coordinate client admissions and discharges in alignment with program policies and client needs. Develop, implement, and monitor strength-based service plans to support client progress and goal attainment. Assist clients in accessing community resources, including scheduling appointments and coordinating services with external agencies. Provide referrals and coordinate transportation to support access to services. Facilitate safe transitions from overflow placements to shelter or stable housing and complete follow-up as required. Communicate and coordinate with hotels, motels, transportation providers, and partner agencies to support client placement and services. Remain available and responsive to client needs during assigned shift hours. Attend required meetings, trainings, and funder-related activities. Maintain cleanliness and organization of workspace, shared areas, donations, and program supplies.
Education: High School Diploma or GED required. Associate or Bachelor’s Degree in Social Work, Human Services, Psychology, or a related field preferred. Bilingual (Spanish) preferred.
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