The Case Manager provides assertive outreach, benefits assistance, and housing services for homeless adults with behavioral health problems. They are responsible for case planning, monitoring client eligibility, and facilitating seamless transitions between different levels of care.
Requirements summary
Requires a bachelor's degree in psychology, social work, nursing, or a related field. Candidates must have three years of clinical or administrative experience supporting individuals with severe and persistent mental illness.
The Case Manager is a bachelor’s level paraprofessional with administrative and clinical experience providing assertive outreach, services linkage, benefits assistance, referral, and housing services for homeless adults with behavioral health problems. The case manager is responsible for facilitating program admissions and discharges, for monitoring client eligibility, and for ensuring that appropriate services/service linkages are provided to each person served. S/he is responsible for case planning, utilization management, data collection, and continual assessment to ensure that persons served are receiving the right level of care to meet their needs, and that services are tracked using the approved management information system.
Responsibilities
Develops relationships with all clients and encourages all clients to become involved in the community and independent as possible while providing necessary supports.
Ensures the health, safety and well-being of all assigned clients is maintained by adhering to internal health and safety policies and PM 46 regulations. Reports any concerns to supervising Team Lead.
Must meet visitation and treatment team compliance goals for Community Hospital Coordinated Care as directed by the Team Lead and auspice of the Division of Health and Social Services. Responsible for completion and submission of CHCC form for every admission of consumer on assigned caseload or as directed.
Attends daily and weekly treatment team meetings as well as monthly residential house meetings if applicable.
Responsible for proper completion of agency-required forms, assessments, and documentation in a timely manner, i.e., Progress Notes, Recovery Plans, Assessments, etc.
Ensures that there is a process in place to trigger an immediate increase in service for a person served who experiences a crisis.
Ensures that persons waiting for services at a higher level receive interim care that addresses their most acute concerns.
Benefits
Dental Insurance
Disability Insurance
Life Insurance
Wellness Program
Vision Insurance
Medical Insurance
Paid Training
401k
FSA
HSA
Paid Time Off (PTO)
DailyPay
Career Advancement
Life Assistance Program
Works in conjunction with the directors of other services internally and externally to ensure that all persons served receive the services they need and achieve a seamless transition from one service level to the next in accordance with their needs.
Manages the benefits application process and coordination with appropriate State Service Centers, ASSIST, Social Security, LogistiCare, Division of Vocational Rehabilitation, Division of Disabilities Determination, etc.
Acts as an ombudsman to other community and State service providers, ensuring that a process for suggestions and complaints is in place and that suggestions, complaints and grievances are responded to respectfully and in a timely manner and that there is a mechanism for referrals back and forth.
Can work independently and responds to crisis on-call when assigned on a rotating basis.
Works to facilitate transition of clients to and from the Delaware Psychiatric Center and other acute care inpatient units, and to and from outpatient, and lower care levels as appropriate.
Performs other duties as requested or assigned, verbally or in writing.
Requirements
Bachelor’s degree in psychology, counseling, human services, social work, nursing, rehabilitation or related field from an accredited college or university.
Three years of clinical/administrative experience in providing support to individuals with severe and persistent mental illness.
Computer literacy in MS Office products; Word, Excel, Outlook, Power Point.
Agency Electronic Medical Record and other software programs
Additional qualifications
Computer knowledge of MS Office, and other HR applications is a plus, not required.
Possess strong verbal and written communication skills.
Must be proactive, organized, and possess great follow-up skills.
Must have the skill/ability to collaborate, partner with, and provide exceptional customer support to a variety of affiliate partners within the organization.
Three- year Motor Vehicle Record and valid Delaware driver’s license
Benefits: Full-time employees are eligible to
Medical, Dental, and Vision benefits
401k, Life, Disability Insurance
Generous Paid Time Off (PTO): Paid Training, Career Advancement
DailyPay - A benefit that allows you to access your pay when you need it
HSA, FSA
Life Assistance Program
A Great Team Environment
Competitive Wages
Wellness Program
About apis and the affiliate
APIS
Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organization's stakeholders through capacity creation and employee compensation betterment.
Apis Services, Inc. and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Conexio care, inc.
Conexio Care, an affiliate of Apis Services, was founded in 1985 as a subsidiary of the organization then known as Church Home Foundation. Conexio’ s original mission was to help older adults with lifelong histories of psychiatric hospitalization to transition into the community. Our mission expanded in 1988 to include homeless services and substance abuse treatment. Today, Conexio Care serves as one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state’s most vulnerable citizens. (Conexio Care https://conexiocare.org)
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