Shelter Case Manager

Required Skills and Qualifications

• Associate's degree in human services, or related field.
• 1 year of experience providing case management services focused on pre-tenancy and tenancy-sustaining services.
• Must have a reliable telephone.
• Must be empathetic to the needs of a diverse socio-economic population.
• Strong interpersonal skills.
• Knowledge of community resources, state and federal benefits and services.
• Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload. Basic math and budgeting skills.
• Ability to work effectively as a team member with other members of program and agency leaders.
• Demonstrated prior success in case management functions or eligibility determinations for community-based social service organizations.
• Problem-solving abilities.
• Ability to communicate and collaborate with providers and community partners.
• Strong internet, database, and computer skills.
• Good documentation skills.

Physical Requirements

• Ability to move throughout the facility to conduct regular rounds and room checks, including at locations with stair-only access
• Must be able to ascend and descend multiple flights of stairs regularly
• Ability to move safely throughout worksites for extended periods of time during a shift
• Ability to bend, kneel, crouch, and reach as needed to perform room inspections, support shelter operations, and respond to client needs
• Ability to lift and carry up to 30 pounds
• Must be able to perform tasks that involve physical movement, such as setting up rooms, moving light furniture, or supporting emergency protocols
• Visual and auditory acuity sufficient to monitor client activity and ensure a safe shelter environment
• Ability to respond quickly in emergencies, including the ability to move swiftly throughout the building

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation

• A salary within the range of $24.52 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:
• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Hybrid Work Opportunities
• Student Loan Forgiveness Assistance
• Tuition Remission
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement

Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.