The Laboratory Operations Assistant manages patient information in the EMR system and handles laboratory inventory and vendor coordination. They also perform routine lab maintenance, handle biological specimens, and support embryology and andrology teams with technical procedures.
Requirements summary
Requires a high school diploma with 3 years of relevant experience, though a bachelor's degree in a scientific field with 1 year of experience is preferred. Candidates must be able to lift up to 30 lbs and possess strong interpersonal skills for handling confidential patient situations.
Build What Matters Most—Families, Futures, and Your Career
Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.
Through our national network of premier fertility centers—including Reproductive Medicine Associates of New York—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.
Opportunity Overview
We have an immediate opening for a Laboratory Operations Assistant to join our team at Reproductive Medicine Associates of New York in Mount Kisco, New York.
Schedule: Monday through Friday, from 8:00 AM to 4:30 PM (start time may vary depending on how busy the lab is), with weekends and holidays only if needed
Compensation: From $21.15 to $23.07 per hour (commensurate with experience)
This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
How You’ll Contribute
At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
In this role, the Laboratory Operations Assistant will
Enter, update and manage patient information within the EMR system
Prepare, organize and review patient charts, including billing submissions
Request and maintain complete patient documentation including, but not limited to, FDA status forms, transfer in/out documentation, and related records
Benefits
Dental Insurance
Life Insurance
Paid Holidays
Paid Parental Leave
Paid Time Off
Vision Insurance
Medical Insurance
Tuition Assistance
401(k) With Company Match
Disability Benefits
Professional Development Support
Performance-based Bonus Opportunities
Fertility Discount Program
Employee Wellness And Recognition Programs
Perform inventory management including restocking laboratory supplies, tracking inventory and stock levels, supporting ordering, coordinating with vendors and suppliers, unpacking and logging deliveries into the inventory system
Assist with aliquoting procedures as needed
Perform routine lab cleaning, lab and equipment maintenance tasks and QC procedures
Safely handle liquid nitrogen (LN2) in andrology, endocrinology, and embryology laboratories in accordance with established protocols
Participate in witnessing laboratory procedures for accuracy, compliance and adherence to regulatory standards
Coordinate specimen transfers and deliveries with disposition team members
Prepare specimen discard packets
Assist the embryology and andrology/endocrinology teams, and laboratory technicians as needed
Ensure all appropriate protocols and equipment are followed and used when performing OSHA Category I or II related tasks
Liaise with IT support as needed
Assist with special projects as assigned
What You’ll Bring
We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.
Qualifications
and Skills Include:
High School Diploma and 3 years of relevant experience required; Bachelor's degree in a scientific field and 1 year of relevant experience preferred
Healthcare experience preferred
Ability to move heavy objects (up to 30 lbs.)
Comfortable handling sensitive biological specimens and materials, following proper safety procedures
Attention to detail and commitment to maintaining compliance with regulatory and safety protocols
Must have a high level of interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy
Ability to interact and communicate with individuals at all levels of the organization
Clear and effective verbal and written communication skills
Proficiency in a variety of computer software applications in word processing, database, and presentation software (MSWord, Excel, PowerPoint)
Proficiency in electronic medical record (EMR) platforms
Self-starter that adapts well to change in a fast-paced, dynamic environment
Detail-oriented with excellent organizational and documentation skills
Excellent interpersonal skills, the ability to work as part of a multi-disciplinary team and the ability to build and maintain effective working relationships
Demonstrated expertise in continuous quality improvement, customer service and team building
Strong customer service and results orientation; highly responsive to requests
Takes responsibility for work product and demonstrates reliability
Ability to resolve problems and respond to complaints in a positive, productive manner using sound judgment
Uses knowledge, experience, common sense and the highest ethical standards in dealing with sensitive situations
Ability to maintain the highest level of confidentiality
Flexibility and willingness to learn at all times
Excellent multi-tasking abilities
Work schedule is subject to change based on operational needs
More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.
What We Offer
US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.
Full-Time Employees (30+ hours/week)
Medical, dental, and vision insurance
401(k) with company match
Tuition assistance and professional development support
Performance-based bonus opportunities
Generous paid time off, paid holidays, and paid parental leave
Life and disability benefits
Fertility Discount Program
Employee wellness and recognition programs
Part-Time Employees
401(k) with company match
Performance-based bonus opportunities
Employee wellness and recognition programs
Per Diem Employees
401(k) with company match
Employee wellness and recognition programs
Our Commitment to Inclusion and Opportunity
US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.
Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.
This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.
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