This role involves performing various support services under the supervision of a licensed nurse to optimize patient care, primarily through clerical and administrative tasks within the Nursing Department. Key duties include preparing and maintaining patient charts, managing documentation like lab/x-ray reports, handling communications, and ordering unit supplies across Acute Care, ED, or Surgical Services settings.
Requirements summary
Candidates must possess a High School Diploma or equivalent; previous hospital experience and surgical scheduling experience (for Surgical Services) are preferred, with zero to one year of experience generally expected. Essential abilities include legible handwriting, knowledge of medical terminology (preferred), the capacity to handle mental/emotional stress, and the ability to work effectively with diverse groups including patients and staff.
Martha's Vineyard Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job
Summary
A member of the Nursing Department, who, under the direct supervision and with consultation of a professional licensed nurse, perform a variety of support services in order to provide assistance to the professional nursing staff to optimize patient care.
JOB
FUNCTIONS: Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.
RISK
Exposure
CATAGORIES: 1. Tasks may involve exposure to blood/body fluids 2. Tasks do not involve contact with blood/body fluids but could result in performing a Category 1 task 3. Tasks do not involve any risk of exposure to blood/body fluids
Physical
REQUIREMENTS: (With or without the aid of mechanical devices)
Must be able to move intermittently throughout the work day
Must be able to speak and write the English language in an understandable manner
Must be able to cope with the mental and emotional stress of positions
Must possess sight/hearing senses or use prosthetics that will enable these to function adequately so that the requirements of this position can be fully met
Must function independently, have flexibility, personal integrity and the ability to work effectively with the CEO, physicians, department managers and the general public
Must be in good general health and demonstrate emotional stability
Must be able to relate to and work with ill, disabled, elderly, emotionally upset and, at times, hostile people within the facility
Must be able to assist in the evacuation of patients
WORKING
Conditions:
Sits, stands, bends, lifts and moves intermittently during working hours
Is subject to frequent interruptions
Is involved with patients, residents, staff, government agencies/personnel, etc. under all conditions and circumstances
Is subject to hostile and emotionally upset patients, family members, etc.
Communicates with the medical staff and other hospital departments' staff
Attends and participates in continuing training programs as they relate to the position
May be exposed to infectious waste and diseases
Is subject to lifting, carrying and supporting patients
Must be constantly alert for patient safety
Unit
Coordinator
Surgical
Services: Works in Operating Room and CSR areas as well as throughout the facility
Unit
Coordinator
Surgical
Services:
Delegation
OF
AUTHORITY: Directly reports to the OR Clinical Coordinator or the Chief Nurse Executive or designee. Does this position require Patient Care?
No
Essential
Functions:
Acute:
Prepares charts for new patients on Acute Care, to include I&O sheets on evenings and maintaining appropriate level of forms in patient records.
Maintains adequate level of chart packs.
Knowledge of the locations of charts when on and off unit.
Filing lab and x-ray reports, recording information on flow sheets, thins charts and filing overflow.
Prepares charts when patients have been discharged and forward them to the Medical Records Department.
Maintains lists of patients on hold for lab or x-ray or pre-op.
Begins appropriate referral forms by entering available clerical data when warranted.
Photocopies patient’s records when they are transferred to another health facility.
Obtains old records from Medical Records for Acute Care (ICU and OBS if asked to do so) whenever necessary.
Completes daily dietary sheet and makes the changes when appropriate and notifies the Dietary Department.
Performs other necessary clerical duties or errands.
Receives incoming and outgoing telephone calls and forwards messages and information accurately to the appropriate parties.
May provide assistance and direction when indicated to visitors.
Picks up and distributes patient mail for the unit.
Provides coverage of hospital phones by accepting transfer from the switchboard for time when the switchboard is closed.
Shall be familiar with CODE 4 and Fire and Disaster plans in order to act in accordance both for the unit and/or while covering the hospital switchboard.
Maintain positive atmosphere and communication with all departments.
Transcribes doctor’s orders to Kardex, requisitions and communicates with the appropriate departments.
STAT orders are brought to the attention of the charge nurse immediately.
No verbal orders are taken by the Unit Secretary.
Assist with patient transport arrangements with Social Service Department or Nursing Supervisor.
Maintains the bulletin boards, blackboards, charting areas, and storage and conference areas and keep halls clean of such items as wheelchairs and stretchers.
Orders supplies as necessary to meet the unit’s needs, including paper/form supplies.
May deliver specimens, equipment and requisitions to appropriate department.
Arranges for patients personal valuables to be sent home or locked up in the Business Office.
Explains and enforce visiting policies for families and friends of patients; direct visitors to waiting areas as appropriate.
Informs nursing staff to schedule time for x-ray, lab, or operative procedures.
Maintains confidentiality within the hospital and in the community.
ED:
Maintenance
OF
PATIENT
RECORD
AND
UNIT
SYSTEMS: 1. Prepares Emergency Room charts for admission to the hospital. 2. Maintains adequate level of evacuation/CVA/MI admission packs. 3. Has knowledge of the locations of patients when on and off the unit. 4. Filing out lab and x-ray requisitions. 5. Maintains log book on unit, forwarding charts for coding as soon as possible. 6. When necessary, assist the ER receptionist with obtaining admitting information. Does registration of patients when receptionist is not on. 7. Photocopies patients records when transferred to health facility off the island. 8. Preforms other necessary clerical duties or errands.
Telephone/Visitor
Reception
AND
COMMUNICATION: 1. Receives incoming and outgoing telephone calls and forwards messages and information accurately to the appropriate parties after evaluating priority of call. 2. May provide assistance and direction when indicated to visitors. 3. Forward calls regarding medical information to voicemail or appropriate person. 4. Coordinates calls to other facilities when needed; arranging for information exchange and appointments. 5. Familiar with CODE BLUE, fire and disaster plans, trauma response team. 6. Maintains positive atmosphere and communication with all departments. 7. May answer C-Med radio obtaining information and relaying to licensed staff as needed. TRANSCRIPTION 1. Transcribes doctors’ orders, requisitions and communicates with the appropriate departments. 2. STAT orders are brought to the attention of the Charge Nurse immediately. No verbal orders are taken by the Unit Coordinator. 3. Makes patient transport arrangements with Nursing Supervisor. UNIT UPKEEP – SUPPLIES AND MAINTENANCE 1. Maintains the bulletin boards, blackboards, and charting areas. 2. Orders supplies as necessary to meet the unit’s needs, including paper/form supplies. 3. May deliver specimens, equipment and requisitions to appropriate department when directed by the nursing staff. OTHER RELATED DUTIES 1. Arranges for patient’s personal valuables to be sent home or locked up in the Business Office. 2. Explain and enforce visiting policies for families and friends of patients; direct visitors to waiting areas as appropriate. 3. Inform nursing staff of scheduled time for x-ray, lab, or operative procedure. 4. Maintains confidentiality within the hospital and in the community.
Surgical
Services:
Maintenance
OF
PATIENT
RECORDS
AND
UNIT
SYSTEMS: 1. Prepares charts for all patients. 2. Stamps and prepares pathology paper work. 3. Maintains adequate supply of pathology packs. 4. Filing lab and x-ray reports. 5. Photocopies as directed by Clinical Coordinator. 6. Obtains old records from Medical Records for next day surgery. 7. Performs other necessary clerical duties or errands. 8. Prepares charts when patients have been discharged and forward them to the Medical Records Department when needed. TELEPHONE/VISITOR RECEPTION AND COMMUNICATION 1. Receives incoming and outgoing telephone calls and forwards messages and information accurately to the appropriate parties. 2. May provide assistance and direction when indicated to family members. 3. Shall be familiar with Code 4 and Fire and Disaster plans in order to act in accordance both for the OR and CSR. 4. Maintains positive atmosphere and communication with all departments. SCHEDULES 1. Takes bookings for cases and documents information in schedule book. 2. Transcribes approved bookings and performs other related duties. 3. Enter information into OR log book. 4. Assist with patient charges. 5. Prepare and distribute next day schedule sheets. 6. Maintains any log or study as needed. 7. Ensures appropriate pre-op Lab work, H&P, EKG, and x-rays are in chart 48 hours pre-op or notifies Clinical Coordinator. 8. Does data entry on computer entering OR time schedules. 9. Does data entry for OR database. UNIT UPKEEP – SUPPLIES AND MAINTENANCE 1. Maintains the bulletin boards, blackboards, charting areas, storage and conference areas. 2. Orders supplies as necessary to meet the unit’s needs, including paper/form supplies. 3. Delivers specimens, equipment and requisitions to appropriate departments. 4. Transports patients via wheelchair and assists with stretcher transport. 5. Maintains confidentiality within the hospital and in the community. INVENTORY AND SUPPLY DISTRIBUTION/STORAGE 1. Maintains and conducts inventories on a weekly basis of paper supplies. 2. Fills orders and issues supplies as ordered/requested. MAINTAINS ASSIGNED AREAS/SUPPLIES 1. Keeps all shelves and work areas clean. 2. Has knowledge of chart location. Qualifications Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Previous hospital experience preferred 0-1 year preferred
- Legible handwriting and accurate spelling. Knowledge of medical terminology preferred - Must be able to read, write legibly, speak clearly and understand the English language - Must possess the ability to make independent decisions when circumstances warrant such action in a timely fashion - Must possess the ability to deal tactfully with staff, patients, family members, visitors, government agencies/personnel and the general public - Must possess the willingness to work harmoniously with professional and non-professional personnel and the general public - Surgical Services: Surgical Services: - Meditech knowledge desired - LMR knowledge desired - Excel experience desired - Must possess leadership ability and the willingness to work harmoniously with professional and non-professional personnel and the general public - Must possess the ability to plan, organize, develop, implement, and interpret the program goals, objectives, policies, procedures etc of the QI/IC department - Must maintain the care and use of supplies, equipment, etc and maintain the appearance of the department - Must have patience, tact, cheerful disposition and enthusiasm - Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices. Additional Job Details (if applicable) This is a per diem position. Remote Type Onsite Work Location One Hospital Road Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Rotating (United States of America) Pay Range $21.32 - $44.22/Hourly Grade SM1207 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1550 Martha's Vineyard Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.
