AcTion Seating & Mobility
Location
Denver, Colorado
Salary
$23 - $26 / HOUR
The Action Care Coordinator Level 2 owns the documentation workflow from evaluation to authorization submission, ensuring complete, accurate, and timely processing of client documentation and order tracking within the Complex Rehab Technology workflow. This role involves reviewing clinical documentation for funding compliance, submitting and tracking insurance authorizations, and communicating status updates to all stakeholders.
Candidates must have a minimum of 1 year of experience in Complex Rehab Technology, DME, or insurance authorization, and possess a High School diploma or GED, with an associate degree preferred. Key requirements include proficiency with Microsoft Office and EMR systems, a strong understanding of payer documentation requirements, and excellent written and verbal communication skills.
The ACC Level 2 serves as an experienced and highly organized liaison between clients, clinicians, funding sources, and our ATP team. This role ensures complete, accurate, and timely processing of client documentation, prior authorizations, and order tracking within the Complex Rehab Technology workflow. An ACC 2 works with minimal supervision, managing multiple cases simultaneously while providing exceptional communication and service to all stakeholders.
Key Responsibilities Own documentation workflow from evaluation to authorization submission for assigned ATPs and clients. Review and validate clinical documentation (physician notes, LMNs, PT/OT evals) to ensure funding compliance for Medicare, Medicaid, and commercial payers. Submit and track insurance authorizations; communicate approval status and next steps to clients and internal teams. Maintain accurate records in the EMR (Atlas or equivalent) and update tracking spreadsheets for timely reporting. Identify and escalate potential delays, errors, or documentation gaps to ensure on-time delivery and funding success. Communicate professionally with therapists, clients, physician offices, and funding representatives. Collaborate closely with Branch Manager and ATP team to ensure clients receive exceptional service. Mentor new ACC staff on documentation and workflow best practices. Participate in branch and companywide training programs and quality initiatives.
Experience: Minimum 1 year in Complex Rehab Technology, DME, or insurance authorization environment.
Understanding of Medicare, Medicaid, and commercial payer documentation requirements.
Strong written and verbal skills with a customer-service focus.
Competitive pay based on experience and performance. Comprehensive benefits package including medical, dental, vision, and 401(k) and life insurance. Career growth pathway to ACC Level 3 and beyond. Paid training and support within the CRT industry. Meaningful work that directly impacts clients’ quality of life. Summary of Core Competencies Competency Area Expectation for ACC Level 2 Documentation Accuracy Independently reviews and corrects errors before submission Authorization Knowledge Fully completes funding packets and submits to payer without supervision Time Management Prioritizes daily workload across multiple ATPs and funding sources Communication Proactive and professional with internal and external contacts Problem Solving Identifies and resolves barriers to funding completion Mentorship Provides peer guidance to Level 1 ACCs as requested Why Join Our Denver Team? Denver is one of our fastest-growing markets, you’ll join a team that’s dedicated to professional development, client advocacy, and collaboration. We believe in empowering our coordinators to own their careers and see the impact of their work every day. Next Steps If you’re an organized multitasker with CRT experience who loves solving problems and helping clients move forward, we’d love to meet you. Apply now and be part of something meaningful at Action Seating & Mobility. Other jobs we are hiring for: ACC1 $19-23 an hour Clinic Support Specialist $24-$26 per hour
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