PSR Associate

General Responsibilities

• Participate as part of a treatment and rehabilitation team to support effective program operations and service delivery.
• Work collaboratively within Clubhouse Units such as Food Service, Janitorial, Clerical, Employment, Transportation, and Member Services during the work-ordered day.
• Engage members 1:1 as partners in meaningful work; provide coverage at Transitional Employment sites when a member is unavailable.
• Take initiative in identifying and facilitating work opportunities for members within the Clubhouse.
• Provide transportation to members as needed.
• Ensure adherence to fidelity-based Clubhouse International Standards, including participation in weekend and holiday programming as required.
• Maintain a working knowledge of the Michigan Mental Health Code and Recipient Rights.
• Always uphold professional boundaries and consumer confidentiality.
• Complete all required documentation accurately and within established timelines.
• Work effectively both independently and as part of a team.
• Seek clarification or direction when needed to support program success.
• Demonstrate strong customer service skills when interacting with members, staff, partner providers, Home Operators, and community groups.
• Assist the Clubhouse Supervisor and PSR Generalists with special projects as assigned.
• Support and model customer service expectations.
• Utilize de-escalation skills to respond appropriately to confrontational, antagonistic, or hostile behavior.
• Participate in required staff development and mandatory CNS educational programs.
• Demonstrate competency in key dimensions for this classification, as defined by agency standards.
• Maintain proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and navigate electronic medical records effectively.
• Rotate with staff for evening/Saturday programs and designated holiday shifts.
• Perform additional duties as assigned.

Position Qualifications

• High School Diploma or Equivalent. Some college level courses are preferred.
• Minimum one (1) year experience in working with adults with serious mental illness.
• Valid Michigan Driver’s license and good driving record.
• Transportation or automobile accessibility with current auto insurance.
• Basic understanding of principles of psychosocial rehabilitation.
• Understanding of Michigan Mental Health Code and Recipient Rights.
• Excellent customer service orientation skills are necessary to deal effectively with various levels of agency personnel, outside customers, and community groups. Working knowledge of applicable

• Preferred Education, Skills and Experience
• Some College level courses preferred

About CNS Healthcare

• CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values! [https://www.cnshealthcare.org/mission/]