The Imaging Aide/Administrative Assistant primarily handles clerical duties, facilitates office workflow, and provides direct assistance to customers and staff within the Imaging department. Key tasks include managing correspondence, handling image distribution, assisting with patient flow, and maintaining office operations.
Requirements summary
A High School Diploma or equivalent is required, along with strong organizational skills, independent critical thinking, and sound judgment. Candidates must possess strong communication abilities for diverse audiences and knowledge of basic office equipment and computers.
high schoolSupply ManagementCustomer AssistanceTelephone EtiquetteClerical DutiesCorrespondence PreparationWorkstation MaintenanceInternal CommunicationPatient EscortingDowntime ProceduresImage DistributionMedical History ObtainingOffice Workflow FacilitationRelease FormsSTAT Result CommunicationPatient Prep DistributionHIS/RIS/PACS Systems Assistance
Job description
Hours
Monday-Friday 6:30
AM-3:00 PM, days and hours are subject to change.
The Imaging Aide is responsible for completion of clerical duties, facilitates office workflow, and assists the customers of the Imaging dept.
Essential Job Functions
Greeting and assisting all customers.
Provides direction to customers when needed.
Answers the telephone using proper telephone etiquette.
Assists with distribution of patient preps and screenings.
Places courtesy calls to patients when needed.
Prepares all correspondence for physician offices and other institutions.
Prepares and obtains necessary release forms.
Burns DVD’s/Sends images electronically when applicable.
Faxes/mails reports when appropriate.
Assists physicians and other staff with HIS/RIS/PACS systems.
Communicates STAT results to physician offices following department guidelines.
Facilitates internal communication with various departments.
Delivers and retrieves requests from technologist/radiologist office/reading room/work area.
Delivers imaging department mail.
Directs phone calls to appropriate location.
Maintains workstation in optimum condition.
Assure adequate office supplies are maintained.
Reports any necessary malfunctions to supervisor.
Implements downtime procedures when necessary.
Assists in rescheduling of patients during equipment downtime.
Initiates established downtime procedures during HIS/RIS and PACS downtime.
Assists in patient care functions.
Escorts patients to and from x-ray/scan rooms.
Assists technologist in moving patient to and from various modalities/offices.
Tends to patient and family comfort needs.
Obtains medical history related to the testing being performed
Complete studies in RIS when needed
Assists in the preparation of exam/sub waiting room.
Stocks linen when needed.
Attends department meetings or reviews meeting minutes.
Other duties as assigned.
Competency and Experience (Knowledge, Skills, and Abilities)
Required Qualifications/Experience
High School Diploma, GED, or higher level of education.
Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
Knowledge of basic Office Equipment such as copier, fax machine, etc.
Basic working knowledge of computers and office equipment
Preferred Qualifications/Experience
Previous experience in healthcare setting.
License, Certification & Clearances
Act 33 Clearance
Act 34-PA Criminal Record Check from the PA State Police system
Act 73- FBI Clearance
Supervisory Responsibilities
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
Position Type/Expected Hours of Work
Incumbents will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
Travel may be expected locally between System locations.
Equal Employment Opportunity
Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.
Disclaimer
This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Work Environment
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never
Extreme Heat
X
Extreme Cold
X
Heights
X
Confined Spaces
X: Extreme Noise(>85dB)
X
Mechanical Hazards
X: Use of Vibrating Tools
X: Operates Vehicle (company)
X
Operates Heavy Equipment
X: Use of Lifting/Transfer Devices
X
Rotates All Shifts
X: 8 Hours Shifts
X: 10-12 Hours Shifts
X
On-Call
X: Overtime(+8/hrs/shift; 40/hr/wk)
X
Travel Between Sites
X
Direct Patient Care
X
Respirator Protective Equipment
X
Eye Protection
X: Head Protection (hard hat)
X
Hearing Protection
X
Hand Protection
X: Feet, Toe Protection
X
Body Protection
X
Latex Exposure
X
Solvent Exposure
X: Paint (direct use) Exposure
X: Dust (sanding) Exposure
X
Ethylene Oxide Exposure
X: Cytotoxic (Chemo) Exposure
X
Blood/Body Fluid Exposure
X: Chemicals (direct use) Exposure
X
Mist Exposure
X: Wax Stripper (direct use)
X
Non-Ionizing Radiation Exposure
X
Ionizing Radiation Exposure
X
Laser Exposure
X
Physical Demands
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
Essential – Absolute Necessity.
Marginal – Minimal Necessity.
Constantly – 5.5 to 8 hours or more or 200 reps/shift.
Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.
Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.
Rarely – Less than 0.25 hours or less than 2 reps/shift.
Physical Condition
Essential
Marginal
Constantly
Frequently
Occasionally
Rarely
Never: Bending (Stooping)
X
Sitting
X
Walking
X
Climbing Stairs
X
Climbing Ladders
X
Standing
X
Kneeling
X: Squatting (Crouching)
X
Twisting/Turning
X
Keyboard/Computer Operation
X
Gross Grasp
X
Fine Finger Manipulation
X
Hand/Arm Coordination
X
Pushing/Pulling(lbs. of force)
X
Carry
X
Transfer/Push/Pull Patients
X: Seeing Near w/Acuity
X: Feeling (Sensation)
X
Color Vision
X
Hearing Clearly
X
Pulling/Pushing Objects Overhead
X
Reaching Above Shoulder Level
X
Reaching Forward
X: Lifting Floor to Knuckle
###
X
Lifting Seat Pan to Knuckle: ###
X: Lifting Knuckle to Shoulder
###
X: Lifting Shoulder to Overhead
###
X
When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.
