VOA Mid-States
Location
Owensboro, Kentucky
The primary role involves providing supportive services, education, and resource connection to assist Veterans in ending housing crises, enhancing independent living skills, and maintaining long-term housing stability. Responsibilities include conducting comprehensive assessments, acting as a health coach, developing and monitoring case plans, and ensuring timely, equitable Veteran-centered care.
Candidates must possess a Master of Social Work or related Master's degree with less than five years of experience, or a Bachelor's degree with over five years of experience, or nine years of field experience without a degree, or six years of experience for a veteran. The role requires excellent judgment, knowledge of local resources, advocacy skills, and the ability to travel up to 70% of the time.
Healthcare Navigator LOCATION: Owensboro, KY STATUS: Full-Time, Salary, Exempt PROGRAM: Veteran Services REPORTS TO: Senior Director of Veteran Services INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts *Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) *All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee Training & Development VOA LEAD Program- Leadership Development Program VOA University - Staff Development VOA Academy - Clinical Training and Development JOB SUMMARY AND QUALIFICATIONS: The SSVF program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team. This position requires a Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience in the field; a person with a Bachelor of Social Work or a related undergraduate degree with more than five (5) years related work experience; a person with nine (9) years of experience in the field and no degree; or a veteran with six (6) years of experience in the field.
1. Conducts assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
2. Purpose of assessment is to understand the Veteran’s situation, potential barriers to care, the causes, and the impact of such barriers on the Veteran’s ability to access and maintain health care services.
3. The assessment highlights the Veteran’s strengths, limitations, risk factors, internal/external supports and service needs to optimize the Veteran’s ability to access and maintain health care services.
5. Meet and set up appointments with Veteran and treatment team through virtual means/telehealth.
6. Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
7. Perform assessments, develop/monitor case plans, and conduct necessary follow-up activities.
8. Establish linkages with appropriate agencies and service providers in the area/community.
9. Provide referrals and resources
10. Educate participants on issues, such as supportive services available and participant rights.
11. Provide supportive services to participants.
12. Complete required documentation (including progress notes) within 48 hours of contact and enter data into the Homeless Management Information System (HMIS).
13. Demonstrate good clinical judgement in decision making regarding participants.
14. Demonstrate ability to relate to Veterans and their families in a culturally competent manner.
15. Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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