Phoenix

Arizona

1522 live openings

• Clerical Duties
• Schedules and manages appointments. Routinely updates patient information: change of address, phone numbers, insurance or person to notify. Registration to include patient’s preferred pharmacy, race, ethnic background and preferred communication.
• Verifies medical insurance eligibility on each patient prior to or upon check in.
• Collects co-pays, payments from patients and provides receipt to every patient; maintains payment log, balances at end of day, correctly enters credit card payments through Emdeon, and prepares deposit slip daily.
• Reviews charges on encounter form for accuracy and correctly enters into computer system.
• Retrieves messages from answering service/machine/voicemail each morning, right after lunch and throughout the workday.
• Answers telephone within three rings, screens and directs incoming calls and messages to the appropriate party, answers patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice polices. Documents pertinent information given or received in patient’s medical record.
• Maintains all patient information using the electronic health record to include but not limited to orders, scanning, tasking, and prescription refill requests.
• Schedules patient appointments according to office policy.
• Follows confidentiality and security rules when providing information to outside sources.

Qualifications

Experience and Education

Completion of accredited medical assistant program or a multi-tasked professional with at least two years of experience, preferred in performing front and back office activities in a medical environment. Current CPR certification.

Knowledge

Basic medical front and back office procedures and medical terminology; first aid measure; equipment, supplies and instruments used in a medical office; simple routine clinical laboratory methods; universal blood and body fluid precautions; OSHA rules and regulations; established protocol for storing poisons, narcotics, acids, caustics and flammable items, restrictions imposed by various managed care carriers, various forms inherent to profession; patient confidentiality regulations, usage of computer systems, insurance authorizations, referrals, and billing processes.

Abilities

Establish and maintain cooperative relationships with staff members; create a responsive caring environment for patients; respond promptly to physician’s directions; maintain medical records in a concise and accurate manner; employ correct aseptic techniques in preparation of instruments & equipment; react quickly in emergency situations; recognize and prevent possible safety hazards; ensure proper maintenance of equipment; communicate clearly and facilitate patient education when warranted; act as advocate and assist physician in meeting the physical and mental needs of patient; exercise independent judgment; perform functions that consistently fall within the legal boundaries of profession.

The IRMC Physician Group is proud to maintain a great work-life balance & company culture, competitive salary & benefits, and career advancement opportunities.