Job detail

Patient Navigator/Unit Secretary Emergency Department Full time

Valley View

#Holistic Care #Process Improvement #Team Member #Time Management #Conflict Resolution #Critical Thinking #Healthcare System #Emergency Department

Quick overview

The Patient Navigator/Unit Secretary provides individualized assistance to patients, families, and caregivers to navigate healthcare barriers and facilitates access to resources, acting as a communication link within the Emergency Department and verifying department charges. This role also serves as a central contact point to facilitate clinical and supportive care services between referring physicians, patients, and other caregivers.

Requirements summary

Candidates must possess strong communication skills and preferably have one year of secretarial experience along with strong computer and organizational abilities. Required qualifications include the ability to lead process improvement, coordinate effectively with various disciplines, and demonstrate sound decision-making and critical-thinking skills.

high schoolTeamworkMultitaskingCommunicationCoordinationOrganizational SkillsProcess ImprovementLeadershipComputer SkillsCritical ThinkingDecision MakingConflict ResolutionActive ListeningHolistic CareCultural SensitivityAnticipationAlliance Building

Job description

Valley View hospital's Emergency Department is seeking a full-time Patient Navigator/Unit Secretary. As the Patient Navigator/Unit Secretary you will provide individualized assistance to patients, families, and caregivers to overcome barriers within the healthcare system and facilitate access to all of the resources available to patients. Functions as a communication link from Emergency Department to other departments. Validates and verifies accuracy of ED department charges. (Initial entry of charges is performed by ED RN staff)

Act as a link between patients and care providers to facilitate clinical and supportive care services. Functions as a single point of contact among referring physicians, patients, and other clinical caregivers.

Qualifications

Education

• High School graduate or equivalent

Experience

One year secretarial experience preferred
Strong computer and organizational skills preferred

Skills

Strong communication skills required.
Ability to provide leadership in process improvement.
Ability to coordinate and work as a team member with various disciplines and departments.
Ability to form strong alliances with referral and resource agencies in the community
Ability to provide holistic care for patients with education and information about their illness
Active listening skills
Ability to anticipate change and react accordingly
Clear and persuasive communication skills among all levels and audiences
Comfortable in role as troubleshooter or problem solver
Experience in conflict resolution
Sensitivity to cultural and ethnic groups
Demonstrated leadership style that builds and maintains a climate of trust and inspires collaboration with medical staff and departments
Knowledge in emergency care
Knowledge of legal and professional guidelines and scope of practice
Ability to multitask
Ability to work in a self-directed environment

Benefits

Employee Assistance Program

Tuition Assistance

Medical coverage

Vision coverage

Dental coverage

Flexible Spending Account (FSA)

Paid time off (PTO)

Discounted gym memberships

Life coverage

Paid family and medical leave

Paid Sick/Bereavement Leave

Retirement Plan 401(a)

Retirement Plan 403(b) with employer matching contributions

Employee discount on Valley View Medical Services

Discounted RFTA bus passes

Corporate Ski passes

Free car seat for new Valley View babies born or adopted by Valley View employee(s)

Free Use of Sunlight and Aspen SkiCo day passes

Patient Navigator/Unit Secretary Emergency Department Full time

Quick overview

Requirements summary

Job description

Qualifications

Education

Experience

Skills

Benefits

Salary Range

Benefits

Loan Repayment

Application submission end date

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