Dental Technician

Essential functions/Major duties and responsibilities

• A. Dental Technician Services 95%
• Prepares and sets up rooms for patient care.
• Sterilizes instruments and ensures infection control measures are utilized in the cleaning and routine maintenance of equipment and exam rooms.
• Serves as a backup to the Dental Assistant with the following duties:
• Perform routine reception work including answer phones and take messages for staff.
• Seat patients and provide comfort before and after a dental procedure.
• Provide information to patients for follow-up care and post-visit instructions.
• Utilize requisite tools, systems, technology and equipment in the collection of patient data, and records management.
• Respond to patient questions and comments in a courteous and timely manner.
• Assist in maintaining patient health history.
• Provide integrity, ingenuity, and motivation in the ability to implement new skills and knowledge brought about by rapid changing information and technology.
• Provide a variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
• Must obtain Radiation Health and Safety certification within 9 months of start date

• Non-Essential functions/Other duties as assigned ≥5%
• Perform other duties as assigned in support of RiverStone’s mission and goals.

Education and experience

Minimum Qualifications

• High school diploma or equivalent
• Any combination of experience and training which provide the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications

• Sterilization Tech or dental clinic experience

Required certificates, licenses, registrations

• Successful completion of CPR certification within 90 days of employment.

Knowledge, skills, and abilities

• Ability to provide integrity, ingenuity, motivation and inventiveness to implement new skills and knowledge brought about by rapid changing information and technology.
• Ability to perform a variety of duties and responsibilities with accuracy and speed under the pressure of time sensitive deadlines.
• Excellent communication skills to ensure efficiencies and quality customer service.
• Ability to maintain a calm and positive demeanor during difficult client interactions.
• Ability to display non-judgmental and empathetic listening skills.
• High degree of detail-oriented skill level.
• Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
• Ability to work collaboratively and maintain a positive work environment.
• Ability to perform job duties with integrity and innovation to ensure completion and a high level of quality.
• Ability to understand and adhere to required administrative policies and procedures.

Customer service excellence

• Doing things right the first time
• Making people feel welcome
• Showing respect for each customer
• Anticipating customer needs and concerns
• Keeping customers informed
• Helping and going the extra mile
• Responding quickly
• Protecting privacy and confidentiality
• Demonstrating proper telephone etiquette
• Taking responsibility for handling complaints
• Being professional
• Taking ownership of your attitude toward Service Excellence.

Supervision

None

Physical demands and working conditions

• Work is performed in a clinic setting.
• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrates injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to act & decision making

• Supervision is readily available.
• Work is structured by public health regulations and established dental clinic practices.
• Decisions and actions directly affect the quality of services provided.

Communications & networking

• Work directly with other team members to provide quality customer service for patients and customers.

Budget & resource management

NA

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