NNICU BA - Part Time Days

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

• Performs a wide range of secretarial and data entry duties and coordinates a multitude of office procedures in support of the activities of the patient care unit.
• Service Excellence, collaboration, teamwork, technical expertise, postive impact and problem solving are critical skills necessary for this position.
• Additional activities may be required at the request of the department and/or manager to ensure safe , effective and effecient operations of the facility.
• Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration.
• This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and department personnel.
• Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

Responsibilities

• 1.
• Service Excellence - Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.
• Adheres to the "I Am YNHH" service excellence pledge.
• 1.1 Interacts with patients, families/friends, physicians and staff, in a helpful, courteous, pleasant and professional manner at all times, including while using the intercom.
• 2.
• Collaboration and Teamwork - Assures that information is communicated in a timely, sensitive and effective way; follows through on responses as appropriate.
• 2.1 Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families and staff.
• 3.
• Technical Expertise - Proficient skill on all computer applications and telecommunication systems.