The Encounter Specialist manages patient flow by greeting patients, obtaining vital signs, and documenting clinical encounters in real-time. They support providers by abstracting medical records, entering orders, and providing patient education materials.
Requirements summary
Requires a high school diploma or GED and graduation from an accredited Medical Assistant program. Must hold a BLS certification and a valid CMA or RMA certification from a recognized national organization.
high schoolprofessional certificateWritten CommunicationPatient AssessmentMedical TerminologyPatient EducationClinical DocumentationCritical ThinkingInsurance VerificationOral CommunicationVital Signs DocumentationHCC CodingElectronic Medical Record NavigationMedical Scribing
Job description
Department
01120
WFBMG
Wake
Forest
Health
Network:
High
Point
Phillips
Avenue -
Family
Medicine
Status:
Full time
Benefits
Eligible:
Yes
Hours
Per
Week: 40
Schedule
Details/Additional
Information: Monday through Friday. 8:30am to 5:30pm "$ Sign-On Eligible" Pay Range $22.90 - $34.35 "$ Sign-On Eligible" This position is sign on bonus eligible.
Licensure,
Registration, and/or
Certification
Required: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) Must have a
CMA or
RMA by one of the following
National
Organizations
REQUIRED: CMA from American Association of Medical Assistants (AAMA) CCMA from National Health career Association (NHA) NCMA from National Center for Competency Testing (NCCT) RMA from American Medical Technologists (AMT). RMA from American Allied Health NCMSMA from National Healthcare Worker’s Association (NHCWA) NRCMA from National Association for Health Professionals (NAHP) NRMA from
National
Registry of
Medical
Assistants (NRMA)
Education
Required: GED or HS Equivalency Diploma. Graduation from an accredited
Medical
Assistant program required
Experience
Required: One year of Scribe experience, preferred Previous experience in medical practice preferred.
Essential
FUNCTIONS: Participates in daily Care Team Huddles to ensure collaborative care is given to each patient on every visit Performs review of patient's medical records for upcoming, scheduled clinic visit. Abstracts pertinent data related to activity within the healthcare system since last visit, quality indicators and the patient's personal clinical goals of therapy. Makes notes as necessary to serve as a reminder of issues that need to be addressed during the clinic visit. Greets and escorts patient to the exam room. Obtains and documents all pertinent vital signs and measurements. Assesses medication regimen in detail to evaluate each medication and dosage currently in the EMR and any newly reported medications or dosages. Notes any discrepancies to discuss with provider. Reconciles allergies. Engages patient in conversation regarding reason for visit and overall health. Assesses for social environment, gaps in care, quality measures and progression and/or barriers to reaching the goals of therapy. Prepares chart with any labs or other data for ease of access for provider, including reminders for quality indicators. Remains in the exam room, enters all findings, including physical exam and assessment provider notes. Enters provider orders and plan of care instructions, including prescriptions. Provides instructions to patient and educational materials based on the exam findings. Informs patient for timing of next visit and directs to check out for scheduling. Documents all activities/interventions, patient/family responses, medication dispensed/prescribed in the electronic medical record. Fulfills other patient care responsibilities as assigned that may include checking schedules and organizing patient flow; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam; and answering calls. Fulfills clerical responsibilities as assigned. May include sending/receiving medical records and reports; facilitation of referrals; completing forms and requisitions; scheduling appointments; insurance verification and pre-certification activities. Enhances professional growth and development through participation during in-service meetings, educational programs, conferences, and participate in committees as requested. Adheres to applicable states controlled substance regulations. Practices universal precautions and properly handle blood and body fluids and deal with infectious patients. Completes training related to hierarchical condition category (HCC) coding and demonstrate competency by appropriately when transcribing patient visits.
Benefits
Dental Insurance
Life Insurance
Paid Parental Leave
Paid Time Off
Vision Insurance
Medical Insurance
Short-Term Disability
Long-Term Disability
Flexible Spending Accounts
Adoption Assistance
Educational Assistance Program
Retirement Plans With Employer Match
SKILLS/QUALIFICATIONS: Knowledge of computer systems and applications Advanced typing and navigation skills within the electronic medical record system Critical thinking skills Solid oral and written communication skills Advanced knowledge of medical terminology, disease specific goals of treatment, and assessment skills Knowledge of medical documentation guidelines and practices including legal responsibilities related to confidentiality Knowledge of standard concepts, practices, and procedures within the designated field Knowledge of organizational policies, procedures and protocols Knowledge of common safety hazards and universal precautions to establish a safe work environment
WORK
ENVIRONMENT: Combination of medical office and exam/procedure room settings Well-lit, well-ventilated, and adequate space Frequent exposure to diseases, medicinal preparations and other conditions common to a clinic environment
Physical
REQUIREMENTS: 0% 35% 65% to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity
X
Talking
X
Hearing
X
Seeing
Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our
Commitment to
You:
Advocate
Health offers a comprehensive suite of
Total
Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs
Educational
Assistance
Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials.
Combined,
Advocate and
Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care
