Patient Care Tech - In Center

Customer service

• Responsible for supporting the values and customer service standards of HDS/DCC.
• Accountable for outstanding customer service to all staff, clients and vendors
• Develops and maintains effective relationships through effective and timely communication.
• Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

Education/ Qualifications

• High School diploma or GED required
• Current CCHT, Bonent or state-required certification
• Current CPR certification

Experience

• Must be PC proficient and able to thrive in a fast-paced setting; experience in
• Microsoft
• Office
• Suite: Outlook, Word and Excel a must
• Good presentation & communication skills
• Must be productive & resourceful with the ability to meet deadlines

Other qualifications

• 1 or more years’ experience as a certified Patient Care Technician preferred
• Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
• Ability to multi-task, work under pressure and meet deadlines effectively
• Excellent written and oral communication skills
• Strong data entry, organizational and interpersonal skills
• High integrity, team player with patient service focus and flexibility

Physical demands and working conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working hours can vary including the days, nights, weekends, and holidays.
• This position requires extensive travel between assigned patient’s homes and may be up to long distances depending on the patient’s needs.
• Travel to scheduled staff meeting may be required.
• PCTs spend considerable time walking, bending, stretching, and standing; assisting in patient transfers.
• PCTs must follow proper body mechanics and procedures for lifting/ repositioning patients without injury.
• PCTs may face hazards from exposure to chemicals and infectious/ contagious diseases.
• The work environment is characteristic of a dialysis facility with air temperature control and moderate noise.

Ability to lift at least 30 pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds.

Must be able to pass the Isahara’s Color Blindness Test.

Benefits: for Your Health, Life, and Well-Being:

Voluntary Benefits

• Medical, Dental & Vision Insurance
• Hospital Indemnity, Critical Illness, Accident Insurance & Long-Term Disability
• Voluntary Life and AD&D
• Flexible Spending Account (FSA) & Health Savings Account (HSA)

Company-Paid Benefits

• Short-Term Disability & Basic Life/AD&D (1× salary)
• Employee Assistance Program (EAP) & LifeMart discounts
• 401(k) with Company Match
• Paid Time Off (PTO) & Extended Sick Leave (ESL)

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.