The Motel Coordinator facilitates the timely placement of participants in temporary housing by coordinating with case managers and motel staff. They are also responsible for managing financial documentation, data entry, and reporting to ensure program compliance.
Requirements summary
Candidates should have at least two years of administrative experience and a high school diploma or equivalent. Proficiency in MS Office and a valid driver's license with reliable transportation are required to perform essential duties.
high schoolCommunicationDocumentationMS OfficeOrganizational skillsInterpersonal skillsCustomer serviceAttention to detailProblem solvingTime managementData entryAdministrative supportInvoice processingField workHarm reductionCase management coordination
Job description
Los Angeles Community Health Project (CHPLA) is a program of Heluna Health. CHPLA’s mission is to improve the health and wellbeing of people affected by substance use in Los Angeles, to increase access to health care, empower people to protect themselves, and educate each other to reduce harm in our communities. CHPLA combines direct services, advocacy, outreach, education, and research collaborations to fulfill this mission. Los Angeles Community Health Project was founded in 1992.
Law Enforcement Assisted Diversion (LEAD) is a community-based diversion approach with the goals of improving public safety, and reducing unnecessary justice system involvement of people who participate in the program.
In a LEAD program, law enforcement officers exercise discretionary authority at point of contact to divert individuals to a community-based, harm-reduction intervention for law violations driven by unmet behavioral health needs.
In lieu of the traditional criminal justice system cycle -- booking, detention, prosecution, conviction, incarceration -- individuals are instead referred into a trauma-informed, harm reduction intensive case-management program where the individual receives a wide range of support services.
Prosecutors and law enforcement work closely with case managers to ensure that all contacts with LEAD participants going forward, including new criminal prosecutions for other offenses, are coordinated with the service plan for the participant to maximize the opportunity to achieve behavioral change.
There are certain core principles to LEAD that are essential to achieve transformative outcomes.
These include LEAD’s harm reduction/Housing First framework, which requires a focus on individual and community wellness, rather than an exclusive focus on sobriety; and police officers and sergeants involvement as meaningful and positive meaningful partners in program design and operations.
The Motel Coordinator reports to the LEAD Program Manager.
This is a part time (20 hours per week) benefitted position. Employment is provided by Heluna Health.
This role is grant funded through June 2025. Its continuance is based upon available funding.
The pay rate for this position is $29.25 per hour
Essential functions
Communicates and coordinates with participants, case managers, motel staff and other stakeholders as needed to facilitate the timely placement of participants in temporary housing.
Benefits
Benefitted position
Collects invoices, receipts and/or other required documentation from motel staff or LEAD Case Managers, and works collaboratively with Heluna Health’s Accounting team to ensure timely processing of payments.
Collects Sign In/Out logs within 72 hours of participant checkout.
Work with the CHLPLA LEAD team on timely coordination and collection of documentation and invoices.
Maintain consistent communication with motel staff and LEAD Case Managers
May be required to support LEAD Case Managers in the field.
Responsible for data entry, data maintenance and compiling data for monthly reports required by funders.
Become aware of all harm reduction supplies and services offered to the community through the SEP Program and be able to clearly communicate related information to stakeholders, funders, community members, peers and staff.
Report essential programmatic information and developments to in a clear, organized and time effective manner.
Non-Essential functions
Other duties as assigned by the LEAD Program Manager & Executive Director
Job qualifications
Education/Experience
High School Diploma or equivalent preferred.
Two (2) years of administrative experience, including standard office procedures
Experience or field work serving people who use drugs, people at-risk for overdose, and/or other vulnerable populations
Certificates/Licenses/Clearances
A valid California driver’s license, proof of vehicle insurance, and reliable transportation or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Successful clearance of the background check
Other Skills, Knowledge, and Abilities
Bilingual English/Spanish preferred
Strong ability to maintain confidential information
Advanced understanding of MS Office/Windows 10 applications (Word, Excel, Outlook)
Excellent writing, spelling, grammar, and proofreading skills in English
Exceptional organizational skills with strong attention to detail
Ability to prioritize multiple pressing tasks simultaneously
Ability to maintain courteous and customer service-oriented correspondence with internal staff and external community partners or members
Ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions
Understanding of harm reduction approach, practice, and philosophies
Demonstrate sensitivity addressing the needs of underserved community members from diverse communities
Ability to work independently and in a team, effectively and harmoniously
Demonstrate commitment to overall mission of CHPLA and LEAD program goals
Comfortable providing quality and compassionate care for the populations served by the program (i.e. people who use drugs, people who inject drugs, people who engage in sex work, people without stable housing, low or no-income, LGBTQ+)
Ability to be flexible and adaptable in a fast-paced environment
Physical demands
Stand Frequently
Walk Frequently
Sit Frequently: Handling / Fingering Frequently
Reach Outward Frequently
Reach Above Shoulder. Frequently
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 25 lbs
Push/Pull Occasionally - Up to 25 lbs
See Constantly
Taste/ Smell Not Applicable: Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
Work environment
Most time spent in general office setting, indoors and temperature controlled. Field work takes place in communities across LA County in a range of settings, including homeless encampments, under freeways overpasses, riverbanks, parks and on partnered providers premises. Field work is limited for this position.
Application procedures
Interested candidates must submit a resume for consideration.
Candidates with lived experience are encouraged to apply.
Eeoc statement
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
