Beth Israel Lahey Health
Location
Cambridge, Massachusetts
Salary
$20 - $27 / HOUR
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office, including patient reception and appointment scheduling. They also manage patient records and coordinate communication between patients and healthcare providers.
Candidates should have a high school diploma and ideally one year of experience as a medical assistant, with knowledge of medical terminology and EHR systems. Certification as a medical assistant and experience in a busy medical practice setting are desirable.
The Medical Secretary supports daily office operations by delivering organized, professional, and patient‑centered administrative assistance. Patient & Front Desk Support Greet patients in person and by phone with courtesy and professionalism Maintain a clean, welcoming front desk and waiting area Answer incoming calls, messages, and faxes and ensure timely communication Scheduling & Registration Schedule, confirm, and manage patient appointments using EHR systems (EPIC) Register new patients and update existing patient information Records & Documentation Maintain accurate, organized, and confidential patient records Prepare and manage medical correspondence, reports, and documentation Insurance & Billing Support Process insurance information and verify eligibility Collect co‑pays and process payments Support billing processes as needed Care Coordination Coordinate referrals to specialists and follow up on authorizations Support physicians and medical staff with administrative tasks as needed Knowledge, Skills & Abilities Required: Education & Experience High school graduate Minimum of one year of experience as a medical assistant in a medical practice environment preferred Certification as a medical assistant preferred Graduate of an accredited secretarial training school preferred Two years of experience in a busy medical practice setting Technical & Administrative Skills Knowledge of medical terminology Experience with word processing equipment and personal computers Working knowledge of insurance regulations and required forms Ability to be trained in CPT and ICD‑9 coding Familiarity with billing systems preferred Knowledge of pre‑admission and pre‑testing requirements helpful Computer proficiency required Professional Skills CPR certification required Strong communication and interpersonal skills Effective and professional telephone manner Ability to communicate with patients, physicians, and other professional staff Ability to work independently, follow directions, and manage multiple tasks simultaneously Pay Range: $20.00 - $26.92 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.
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