Medical Assistant/Medical Secretary (Orthopedics & Spine)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

About the Role

The Medical Assistant provides high‑quality, hands‑on patient care within a collaborative, team‑based primary care setting. This role supports both clinical and administrative operations to ensure an efficient and positive experience for patients and care teams at BILH Mt. Auburn Orthopedics & Spine team. What You’ll Do: --Deliver direct patient care with a focus on quality, safety, and compassion working closely with providers and care team members in a team‑based care model --Support smooth daily clinical and administrative practice operations --Help create a welcoming, respectful, and patient‑centered environment What You Bring: --Ability to work effectively with individuals from diverse backgrounds Respect for the beliefs, values, and perspectives of all patients and team members --Commitment to teamwork, professionalism, and high‑quality patient care

Job Description

Essential Responsibilities: Patient Care & Team Collaboration: Build strong, empathetic relationships with patients, families, and colleagues to support high‑quality patient care and contribute to BILH Primary Care – Mt. Auburn Orthopedics & Spine team practice and organizational goals Collaborate closely with the care team to support coordinated, patient‑centered care Patient Visit Support: Assist patients throughout their visit, ensuring smooth and timely flow Communicate delays promptly to patients and providers Engage patients regarding visit reasons and update medication and allergy lists Review screening tools (e.g., PHQ‑9) Serve as a liaison between patients and practice staff to support efficient service delivery Clear Communication: Communicate effectively with patients and care teams Provide clear handoffs to providers entering the exam room, including visit reason, abnormal vital signs, and relevant patient information Clinical Duties: Perform medical assisting responsibilities under appropriate supervision, including but not limited to: Accurate vital signs, height, and weight measurements EKGs, point‑of‑care testing, phlebotomy Administering immunizations (Certified Medical Assistants only) Assisting with routine procedures Clinical Operations & Supplies Monitor, order, and maintain medical equipment and supplies Ensure equipment is clean, sterilized, stocked, and within expiration dates Follow infection control standards and maintain safe, unobstructed patient spaces Documentation & EHR Use the electronic health record (Epic) to queue prescription renewals and enter new medications for licensed provider review Enter or scribe clinician‑directed orders for tests, services, or appointments Document visit tasks accurately and in real time to ensure appropriate billing Scheduling & Insurance: Schedule diagnostic and lab tests while accommodating patient and provider needs Verify insurance coverage, including referrals, prior authorizations, and pre‑certifications Required Qualifications High School Diploma or GED required; Bachelor’s degree in Health Science preferred One of the following preferred: Medical Assistant Certificate Certified Nursing Assistant registration EMT‑Basic license Phlebotomy Certificate 0–1 years of related work experience required Demonstrated Medical Assistant competencies within one year of hire Basic computer skills and ability to navigate web‑based applications