About this role
RN, Case Manager exists to build trusted relationships with employer groups and their employees—serving as the primary clinical point of contact to help them navigate healthcare with clarity, confidence, and support.
This role serves as a critical bridge between patients, employers, and care teams—ensuring employees enrolled in self-insured health plans receive the right care at the right time while improving outcomes and reducing unnecessary costs.
In this role, you will
- Serve as the primary relationship owner for assigned employer groups and their employees
- Provide one-on-one guidance, advocacy, and clinical support to help members navigate their healthcare
- Partner with members to create personalized care plans and coordinate care across providers
- Help employees access timely, effective, and cost-conscious care
This is a hands-on role for someone who
- Enjoys building relationships and being a trusted, go-to resource for both members and employer partners
- Thrives in a highly collaborative, relationship-driven, and client-facing environment
- Is comfortable balancing clinical support with education, navigation, and problem-solving
- Takes ownership and follows through
- Wants their work to make a meaningful, human impact every day
What you’ll do
In this role, you will
- Own relationships with assigned employer groups and their employees, serving as their primary clinical point of contact
- Support members and families through care navigation, education, and ongoing coordination
- Collaborate with Medical Directors, Medical Assistants, providers, employer partners, and internal care teams
- Improve outcomes by guiding members to the right level of care, supporting chronic condition management, and reducing unnecessary utilization
- Advocate for members by navigating the healthcare system, coordinating referrals, and ensuring continuity of care
- Educate members on benefits, care options, and preventive health strategies
- Monitor care plans, progress, and outcomes, and escalate more complex clinical needs when appropriate
A strong performer in this role is known for
- Building trust quickly with both members and employer partners
- Strong clinical judgment paired with practical, real-world problem solving
- Communicating clearly, confidently, and with empathy
- Consistently delivering coordinated, high-quality support that improves outcomes
How success is measured
Success in this role is measured by
- Positive member and employer satisfaction
- Timely, effective care navigation and coordination
- Reduction in unnecessary or avoidable healthcare utilization
- Strong engagement and trust with assigned employer groups
- Effective collaboration with clinical and operational teams
What we’re looking for
We’re looking for someone who
- Active, unrestricted Registered Nurse (RN) license
- 3+ years of clinical experience (case management, care coordination, or population health preferred)
- Experience working with self-insured employers, health plans, or utilization management strongly preferred
- Strong understanding of healthcare navigation, benefits, and cost-conscious care delivery
- Excellent communication and relationship-building skills
- Ability to manage multiple cases while maintaining a high level of personalization
- Comfortable working in a remote, tech-enabled environment
Why join redirect health: What “Free Healthcare” Actually Means
- When we say free, we mean no money out of your paycheck and no cost when you need care:
- No monthly premiums
- No cost to add your spouse or children
- No deductibles (we reimburse them)
- No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
WHAT YOU’LL EARN • Salary
- $80,000 per year
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
- A mission-driven team that believes in doing the right thing
Ready to make a difference?
If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.
Legal stuff
- Redirect Health is an Equal Opportunity Employer (EOE).
- Employment with Redirect Health is at-will.
- Nothing in this job posting or the application process creates a contract or guarantee of employment.
- Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities required for this role.
- Duties, responsibilities, and activities may change at any time with or without notice.
- Redirect Health does not provide employment-based visa sponsorship now or in the future for this position.
- Applicants must be currently authorized to work in the United States without sponsorship.
