The Patient Care Technician II provides patient care to meet the personal needs and comfort of patients under the direction of licensed clinicians. They assist with daily living activities, monitor patient conditions, and communicate effectively with the healthcare team.
Requirements summary
Candidates must have a minimum of a high school education or GED and current Basic Life Support certification. Experience as a Patient Care Technician I with at least 800 hours of work is required, along with strong communication and interpersonal skills.
high schoolInterpersonal SkillsCommunicationTeam CollaborationProblem SolvingPatient CareEquipment MaintenanceMedical TerminologyVital SignsEmotional SupportBasic Life SupportSpecimen CollectionDaily Living ActivitiesPatient ObservationCultural SensitivitySafety TechniquesOstomy Care
Job description
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?
CLICK HERE to apply through your Workday account.
Exemption Status: Non-Exempt Hiring Range: $15.00 - $24.49 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
Schedule Details: Holidays - Every Other Holiday, Weekends - Every Other Weekend Scheduled Hours: 3:00pm-11:30pm Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 24050 - 0202 4Th Floor This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities.
Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.
In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.
In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.
As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
I.
Major Responsibilities: 1.
Provides clear, timely communication to the RN regarding observations and changes seen in patients.
Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
2.
Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
3.
Participates in the development and maintenance of a safe environment.
Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
4.
Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
5.
Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
II.
Position Qualifications: PCT I License/Certification/Education: Required: 1.
Minimum of a high school education or GED.
2.
Basic Life Support certification within 30-days as a condition of employment.
Experience/Skills: Required: 1.
Ability to read, write and communicate in English in a clear and concise manner.
2.
Basic computer skills 3.
Basic Medical Terminology knowledge.
4.
Must be able to remain calm when under stress or in emergency situations II.
Position Qualifications: PCT II License/Certification/Education: Required: 1.
Minimum of a high school education or GED.
2.
Current Basic Life Support.
Experience/Skills: Required: 1.
Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I. or 6 months of prior inpatient/outpatient direct patient care experience.
2.
Ability to read, write and communicate in English in a clear and concise manner.
3.
Medical Terminology.
4.
Computer skills.
5.
Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
6.
Must have proven problem-solving abilities for routine situations.
7.
Must be able to remain calm when under stress or in emergency situations.
III.
Physical Demands and Environmental Conditions: Position requires work indoors in a patient care environment.
Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations.
Must be able to lift, up to 50 pounds.
Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other.
Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.
If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org.
We will make every effort to respond to your request for disability assistance as soon as possible.
At UMass Memorial Health, everyone is a caregiver.
No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.
Who is a caregiver?
It’s not just the person who delivers the care.
It’s all the people who make it work … and make it better.
Caregivers give everything that helps patients heal, from expertise to extra attention.
They give clean, comfortable rooms.
Fast, accurate answers.
And an easier, less stressful experience.
They give warm, reassuring smiles, and helping hands.
We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other.
And everyone, in their own unique way, plays an important part, every day.
